Snagit 13 under Windows 10

  • 2
  • Problem
  • Updated 3 years ago
  • (Edited)
The complete GUI from the Snagit Editor (version 13) installed under Windows 10 not visible!
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PeBu

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  • Big problem and can't wokrk with this Snagit version

Posted 3 years ago

  • 2
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Rick Stone

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Hmmm, maybe a graphics card issue? I'm using it successfully on my own machine under Windows 10.

Perhaps contact TechSmith support?

Techsmith offers free Support

https://support.techsmith.com/hc/en-u...

1-517-381-2300 or 1-800-517-3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday - Friday

Cheers... Rick :)
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CyrusMD

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Rick, did Techsmith fix the issues in version 12 and released version 13 or they took out more features. version 12 was worse than 11.x but I reverted back to version 11.3 and enjoying it. There have been a lot of your customers unhappy with version 12.
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Rick Stone

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Hi there

My customers? I'm just a user same as you. I'm not a TechSmith employee.

Here is a link to the version history of SnagIt.

https://www.techsmith.com/snagit-vers...

Cheers... Rick :)
(Edited)
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Glenn Hoeppner, Employee

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CyrusMD,

A lot of the changes made in Snagit 13 were a direct result of the feedback we received from Snagit 12. You can find more information on techsmith.com; Personally, I think this blog post has a great overview. As always, we have a free trial if you want to see for yourself.

-Glenn
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CyrusMD

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Glenn, I reverted back to 11.4.2 and am perfectly happy. I also have the license for version 12 too and since Techsmith took all the nice features out, I uninstalled and reinstalled version 11.4.2. Over the last year, a lot of your customers have expressed their disappointment in version 12. The issues still linger. When customers are upgrading from your old version to a newer one, they miss all the nice features that were taken out. When a customer who has never used SnagIt before, buys the software, they have no idea of what they are missing or what they have missed. They are the folks who talk highly of the software. I have used SnagIt from version 3.

Is text capture still not included In version 13, if it is not, sorry I will still use version 11.4.2

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Glenn Hoeppner, Employee

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We have not reimplemented text capture.

-Glenn
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Tim, Snagit for Windows Software Developer

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What build of Windows 10 are you using? You can find the build using instructions here:
http://www.howtogeek.com/236195/how-to-find-out-which-build-and-version-of-windows-10-you-have/
We have seen some issues with the insider preview build of Windows 10 and a preview of the .NET Framework 4.6.2.

It's possible it could be an issue related to DPI / display text size in this new build.  What are your display settings for text size?  To see if this is the case, change your DPI / text size setting in Windows to 100%: http://www.pcworld.com/article/2953978/displays/use-windows-10s-individual-display-scaling-to-perfec...  Then exit Snagit and restart your computer to see if things start showing up in Snagit Editor.  Things will look tiny but it will help narrow down the issue. 
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brian.sherwin

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I found the same issue. However, if you resize the window (even by one pixel) everything comes back they way you expect.