Snagit 13 - Very frustrated with image edit capabilities. Uninstalling and going back to Snagit 8.2.2.

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  • Updated 2 years ago
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Really tried to like the upgrade from version 8.2 but just cant deal with it anymore.  Capturing my image is a piece of cake.  Editing, callouts, copy and pasting, menu locations, menu navigation, look and feel is all terrible for me and most of my coworkers.  Why would you change something so much that everyone seems to like. I hope my new license covers me for the old version.  I still have the old license key as well.  The fix I would accept is to have a theme that allows it to work just like the old version which everyone loved.  Why are the callouts so large and only fit a small amount of text in them without looking like a giant blimp?  Highlighting seems useless now also compared to previous version.  I use to create awesome screenshots with tons of notes, bells and whistles.  
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kgwin

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Posted 2 years ago

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Joe Morgan

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Your old license is still valid. If you purchased SnagIt 13 within the past 30 days you can request a refund.

If you need to download Camtasia 8 you can get it here.

You can download and install a new or an older version from this link.

https://www.techsmith.com/download/oldversions



As Windows keeps updating it's operating system. Version 8 may start to break and malfunction.Hopefully not.


Regards,Joe
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kgwin

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Thanks for the reply.  I wrote the message above out of frustration due to a deadline.  Hope it wasn't too negative.  I will stick with the ver 8 until it breaks.  Hope the newer versions tweak the UI to be more friendly (Base it off the old UI and you cant go wrong).  I would be happy to be a test subject.  I wont be returning it as it is a corporate purchase of 10 lic.  Thanks

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yobethp

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I totally agree, kgwin.  The previous version of Snagit was so much more user friendly.
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kgwin

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Thanks for confirming my sanity.  : )
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gwlgis

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"Your old license is still valid. If you purchased SnagIt 13 within the past 30 days you can request a refund. "
Not sure how they know that, but I'm considering a refund as well.
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Rick Stone

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Just weighing in here as a pure software user.

I know that interface changes always come with challenges. I'm no different than anyone else in this regard. I recall that when Microsoft abandoned menus in favor of the ribbon UI. There was much howling and gnashing of teeth. But eventually we all adapted.

I do get it. I really do. There's a certain comfort in knowing exactly where that item you use so frequently is found in the menus or whatever.

Other applications eventually followed suit. SnagIt was one such application. I didn't like it myself when it changed. And actually, there was a thing or two that had been left out or deleted. One never really knows whether things like this are just overlooked by the developers or if they were intentional. But over a couple of updates, forum outcry got them put back into the product.

And now we have seen another change with the UI. And like others, I wasn't really keen on it myself at first. What I invariably find is that if I give things a bit of time and just learn to work with them, after a brief while they tend to become second nature. The biggest issue seems to be one of temporary disruption. I find that things that seriously irritated me at first no longer bother me as I've retrained my patterns to accommodate the UI changes. Only time and repeated use is able to "fix" that.

What seemed to help me was the ability to have the older version as well as the newer version installed. When I needed to do something that really frustrated me with the new version, I could kill it, then open the older version and make edits. And at some point, the older version just isn't used any longer.

Like anything else, your mileage may (and likely will) vary.

Cheers... Rick :)
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Joe Morgan

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I think it's throwing good money after bad to buy a newer version, and primarly use the old one.

I would keep using  version 8 until it no longer functions.

Then I would buy the newest version of SnagIt.
 After all,  by that time SnagIt 13 might be getting closer to breaking due to old age.Or, the newest version might be much better than 13. Either way, I would only be purchasing an upgrade Once.

If I liked SnagIt 13 better than the newest versions for some reason. I could install 13 and activate it with my Newer version key.

To those that are unaware of this.
Your SnagIt key will activate the version it was purchased for,Plus...that same key will activate any older versions of the SnagIt as well.
Camtasia and other TechSmith programs work the same way.And that's pretty cool.

Regards,Joe