Getting a crash while recording video with Snagit 13 on Windows 10

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  • Problem
  • Updated 3 years ago
  • (Edited)
snagit v12 video is running on windows 10, but snagit v13 video crashes after some seconds
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viag1

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Posted 3 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Hello Viag1,

I'm terribly sorry you are having this trouble!!

Have you restarted your computer since you installed version 13? If not, can you try that and see if it makes a difference?


In this community forum, there is no way for us to diagnose what is going one with your system.
However, we offer free Technical Support services that can diagnose the issue for you.

Please go here to submit a ticket, start a chat, or make a call.

https://support.techsmith.com/hc/en-us


Kelly
User Assistance
TechSmith
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viag1

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All things are OK. I started my system once again. No problems!
Thanks
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Kelly Mullins, TechSmith Employee & Helper

  • 2899 Posts
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Great. Glad to hear it!

Kelly