Snagit 13.x - Windows 10 - "Freeze" when trying to capture screenshots

  • 1
  • Problem
  • Updated 5 months ago
Using Snagit 13.1.7 (Build 32) - 8036 on Windows 10 PRO on a Surface Book 2

Whenever I try to take a Screenshot using Snagit I fire it up with a short cut, the crosshair comes up - and then I have to wait at LEAST 5 Seconds before I can actually select the area I want to take a screenshot of.

This has been happening for months now and I am now at a point where this is really getting on my nerves. My PC has the power but this just kills my smooth workflow when I need to quickly do stuff.

So WHAT can I do to change this? 

P.S. I previously used Snagit 13.x on macOS and NEVER had this problem!
Photo of Bernd Jaeger

Bernd Jaeger

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  • frustrated

Posted 5 months ago

  • 1
Photo of rsporn1014


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I use Snagit 2019.1.3 and have experienced the same issue. on several occasions but not continuously.  I have had to reboot my computer to get it to go back to normal. I hope its not a program issue