Snagit 19 Error 18 Snagit 20 Error 33

  • 1
  • Problem
  • Updated 1 month ago
I  started getting problems with Snagit 2019 over the past 3 days. It would not start the screen capture and would have an error message 18 or unable to start. I  just paid to upgrade to
Snagit 2020 .

Should I uninstall Snagit 2019?
If I do that- what happens to the media that I captured previously that 
is still in the Snagit 2019 library

Now I am getting several error messages.
when I try to start a capture with Snagit 2020- I get the message that Snagit 2019 is still running. I have gone to Task Manager and Snagit is not running.

When I checked and followed these support steps- I am not seeing
AllowMfAudioCapture file at all

Option 2: Change Audio Recording Method
  1. Exit Snagit and the Snagit Editor. Confirm that they are not running in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
    regeditpng
  4. Browse to HKEY_CURRENT_USER\Software\TechSmith\Features\snagit.
  5. Click the snagit folder.
  6. Right-click the AllowMfAudioCapture item on the right and select Modify.
  7. Change the Value data field from 1 to 0, and click OK.
  8. Close the Registry Editor, and open Snagit, and try a new recording.

If the problem continues, please follow the steps in this support article.





    Thanks for the feedback



    Photo of awisechoice

    awisechoice

    • 2 Posts
    • 0 Reply Likes

    Posted 1 month ago

    • 1
    Photo of Joe Morgan

    Joe Morgan

    • 9080 Posts
    • 4786 Reply Likes
    If you uninstall SnagIt 2019, you will be given an option during the uninstall operation.
    You will want to keep you're files.



    I don't know why 2020 thinks its running? If it is no longer installed, I've  got to believe it won't be any longer {:>)
    I'm no tech guy, but I'm going with that.

    Regards,Joe