SnagIt 2018.0.2 OneClick and PrtScn does not work Win 10 64bit

  • 2
  • Problem
  • Updated 10 months ago
I just upgraded upgraded yesterday from 11 and the OneClick is not functioning nor is it capturing when I press PrtScn. I have to launch the application and press the capture button.

I have gone into the preferences and everything is set correctly. I restarted my computer and was able to use PrtScn. I launched applications, and pressing PrtScn does NOTHING.

Not happy. SnagIt 11 worked fine

How can I fix this
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tanya

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  • frustrated and disappointed.

Posted 10 months ago

  • 2
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Dubie

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Do you have the PrtScn hotkey set for one click ?



If so there may be a conflict with the PrtScn assigned to another program.

You may also just had a bad install. try a uninstall/reinstall of snagit.

:)
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tanya

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Yes the hot key is selected. When I was using SnagIt 11 it worked without a problem. Now it is working intermittently. Some applications prtscn works, some it doesn't.

There is a bug

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Glenn Hoeppner, Employee

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Please open a ticket with our Technical Support at https://support.techsmith.com.

-Glenn
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tanya

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We fixed it, but now I have to use Windows 10 likes it's Windows Vista and approve the application every time it is launched.

That may be a Windows 10 issue, after the latest big upgrade I have to approve do that with another App. It is annoying.