Snagit 2018 .02 Video processing hangs

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  • Question
  • Updated 2 years ago
Snagit 2018.02 Video processing hangs. I use windows 7 64 bit. Snagit 13 worked just fine on my computer. I have tried out most of the suggestions given by Techsmith. Please help me out on this issue.
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Gisle Henden

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Posted 2 years ago

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Robert R., Online Community Admin

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Official Response
Hi there!

If you are running Snagit 2018.0.2 on Windows 7 and are still getting the "Processing" hang, then you will want to open a support ticket. The issue may now be caused by drivers, problematic Snagit settings, or a number of things and our Support Team can look into those items for you and get you squared away.