Snagit 2018 .02 Video processing hangs

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  • Updated 2 years ago
Snagit 2018.02 Video processing hangs. I use windows 7 64 bit. Snagit 13 worked just fine on my computer. I have tried out most of the suggestions given by Techsmith. Please help me out on this issue.
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Gisle Henden

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Posted 2 years ago

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Gisle Henden

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I can add, that in a minute it created a dmp. file 7 gb large.
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Joe Morgan

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Do you still have SnagIt 13 installed?

SnagIt versions all share the same Datastore. So if open SnagIt 13 the video will be in the Library. Produce it from there.
If you have uninstalled SnagIt 13, reinstall it and activate it using your 2018 key. You can have both versions.Only one version can run at the same time. 

You can download and install a new or an older version from this link.

https://www.techsmith.com/download/oldversions

For now, maybe this will work?
Regards,Joe
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Robert R., Online Community Admin

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Official Response
Hi there!

If you are running Snagit 2018.0.2 on Windows 7 and are still getting the "Processing" hang, then you will want to open a support ticket. The issue may now be caused by drivers, problematic Snagit settings, or a number of things and our Support Team can look into those items for you and get you squared away.

-Robert