Snagit 2018.2.1 B 1590 most images in the library appear as an X

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Lately most snagit images in the library display just as an X.  Obviously this indicates that the image is defective but is there any recovery for the images? If there is no recovery how do I remove the defective images (I have several, all images for 2013, 2014, 2015, 2016, 2017 (all but 1 image for Jan, one for Aug, one for Nov, one for Dec), most images for 2018)
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John Terdik

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Posted 2 months ago

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Rick Grunwald

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USUALLY Snagit can keep track when yo move an image outside of snagit but not always. And if you deleted it outside of snagit ... you get the red x in both cases. Just delete them with CONTROL + DELETE or right click and remove from the library
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John Terdik

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To my knowledge I have not moved the SnagIt images. My best guess is that 98% of six years of images is currently damaged. Where are the images stored? It is possible that I have them in one of my backups. I'd prefer to recover rather than just deleting everything. 

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John Terdik

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I just noticed that all of the damaged images have the same date (Sept 20, 2018) and the time is within minutes/seconds of each other.
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Rick Grunwald

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BEFORE YOU DO ANYTHING ELSE ... if you are on windows 10 ... right click one of the images and check the security tab and make sure you are in there with full permissions EVEN IF the administrator group is there and you are in it ... add yourself any way and see what happens
If that screws up or does'n work use the advanced option and take ownership of the graphic
I have had that issue and  the graphic may just have a permission issue (and yes it may be corrupt in which case you are out of luck) Windows updates do all kinds of screwy stuff. 
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John Terdik

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OK I think I just found the location >> C:\Users\user\AppData\Local\TechSmith\SnagIt\DataStore
If I open the location on my PC I see about 172 items that have an extension of .SNAG. I found an old backup dated 08/17/18 and it has over 8600 .SNAG items. 
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Rick Grunwald

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Highlight them and load them up a good handful at a time. If they weren't in the library, they will be when you finish. Then delete what yo no longer need and SAVE as something else that which you want to save but no longer need to work on
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John Terdik

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Rick, thanks for the feedback. I just checked the permission and I have full access. Later tonight after the better half goes to bed I will a sample restore from my old backup and work forward with my backups until I see the problem. 

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Rick Grunwald

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Hope you get it figured put. Just file that permissions thing as every time there is a windows update, strange things can happen with permissions AND sharing.
The way they are going Window will  soon be the best phone app out therr
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John Terdik

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I use Acronis True Image for my system backups and I was able to drill down into the TIB file (this is the ATI BU file) and recover all of the images except for the month of Sept 2018. Looking at the TIB files for the month of Sept
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John Terdik

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I also use SyncBack Pro to perform my "data" and misc backups. For the AppData I keep only one week of data. I started to look at the backup folder containing the backups and one of the days actually contained what looks like everything. I copy/pasted from the BU to the DataStore folder and tested. Still I could not see the Sept files. I then looked in the DataStore folder and saw SNAG files that had Sept dates. I "opened" each one (often selecting multiple files) and by default they opened in the SnagIt Editor. After they opened I could then see them in the SnagIt Editor Library. Thus it seems that I have recovered just about everything, I have no idea why I could not see these files in the latest Acronis True Image backups. I guess this just proves it is best to have multiple options.