Hi Alan, Thanks to Jayne, you should be able to reload and install your older version of Snag-it. But I would like to make a suggestion here, which is good for everyone - Create your own folder called something like 'Downloads' (NOT the one Windows provides in the 'Windows folder' under the name of C;\users\downloads), and create subfolders within that for each company that you download programs from. Save your own copy of whatever application you install on your own computer for future reference, such as if you ever need to reinstall on the same computer or on a new HDD or a on a new computer. Not all vendors keep older product versions available online. Keep your own!