snagit 2018 Application was unable to start correctly 0xc000007b

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  • Updated 11 months ago
  • (Edited)
2018.0.1  Anyone else having this problem? Fresh installation and I cannot get it to run. Snagit 13 is ok and has been working for a while now.

Win7 64 bit sp1.
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forevermaat

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  • frustrated

Posted 12 months ago

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Paul

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Hmmm.  How up to date is your "Service Pack 1?"  There's a Service Pack 2 in all but name.

https://arstechnica.co.uk/information-technology/2016/05/windows-7-service-pack-2-details-download/

You might want to give that a go?
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forevermaat

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Thanks.  It should specify which files are missing if there are any required.   This is snagit-specific.  My other programs are all running fine.

I suppose I could try on a different laptop.  But the lack of any logging is frustrating.
(Edited)
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Timbre4, Champion

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Hello - running fine on WIN 10. That instruction error message looks like a memory location on your PC. Have you tried re-starting the PC (maybe silly but sometimes...)

Maybe a SNAFU where it must be started as an administrator? https://support.techsmith.com/hc/en-us/articles/203731858-Snagit-Windows-Snagit-will-not-start-up-on...

Good luck

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forevermaat

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Actually, when Camtasia kept crashing suddenly, that was the first thing I did (reboot).  I have 12GB ram with about 70-80% free.

Edit:  I am already the administrator.  But I still checked with 'run as administrator' and no luck.

SnagIt 2018 does not startup period, not only at Windows startup.
(Edited)
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Dubie

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I'm running a Windows 7 ultimate (64) machine and Snagit 2018 and Camtasia 9.1.1 run fine. Well Snagit crashes once and awhile but thats usually only when I'm working it hard.

Are you running a anti-virus?  More problem than they are worth imo.

If so,  disable it and see what happens.

:)
(Edited)
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forevermaat

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no antivirus.

Before camtasia 9.0.1  worked ok....but that was several months ago.  Now it will not startup (crashing immediately)

snagit 13.1.x still works ok.  

Snagit 2018 does not start at all.

I will do a live support tomorrow hopefully it will not be as hectic.
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thansen

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I have the same issue which started after trying to install the latests 2018 update.  Now non of my Snagit versions will open, all report the same error.  Will have to uninstall all versions and try reinstall I guess??
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Spencer

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Same 0xc000007b error on my Windows 10 computer. It happened after Snagit 2018 update. 
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rslater

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Same issue here too after update. Running on Windows 10 using Chrome. Uninstall and reinstall? Version 13 nor 18 will run. Same error.
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Spencer

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rslater,

I was able to fix my problem by uninstalling v13 first. Then uninstalling v2018 second. I rebooted Windows 10. Downloaded the latest v2018 Snagit, then installed it. As I recall, I rebooted the computer after the fresh install. It's been working ever since. I had to re-enter the license key and reset my capture settings, but my images were still in Snagit.

As a side note... TechSmith really needs to fix their installer, Snagit is one of the worst programs when it comes to updating versions.

Spencer
(Edited)
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rslater

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Thanks, Spencer! Will try this!
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forevermaat

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I ended up reinstalling windows (8.1 x64 bit) and everything worked ok.   Camtasia and SnagIt was that important.  Plus it gave me an excuse to try win8.1.

I will say that the tech support was a bit lacking in the sense that we were trying very baby steps to rectify the situation.  It led to a very poor user experience vs gathering all the technical details in one swoop (even creating a script that automates this vs forcing the customer to do all of it manually). 

None of it worked and they refused to acknowledge which files may have been missing or corrupted. The article they wrote to delete all previous versions (which were actually working) in order to reinstall v18 really pissed me off.  As long as only one version is running at a time, there should be ZERO conflicts between software.

There is a disconnect between the engineering dept and sales dept and the customer can suffer if they do not have technical knowledge.  With all the problems we were having, I just thought "hey, it'd probably be easier to just reinstall windows" and that's what I did.  But being a Microsoft customer long enough, I was prepared to do that....not every customer would do that.
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rslater

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Thanks for responding forevermaat! I believe I will try what Spencer suggested first. 
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forevermaat

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Each install is in separate folders and can only conflict if both try to run concurrently. The conflict would be primarily with the datastore or the sharing of the printscreen button. The conflict shouldnt happen if only ONE version is running at startup. If another version tried to run, you would get an error specific to explain that only one version can rum simultaneously amd that you must close the first instance before launching a new instance.

In any case, i do hope it works out. It's much less pain in the rear vs full wipe/install
(Edited)
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rslater

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Ah, got it! Thank you! It does look like I have both versions running at start up.