Win7 64 bit sp1.
related support ticket
You might want to give that a go?
Hello - running fine on WIN 10. That instruction error message looks like a memory location on your PC. Have you tried re-starting the PC (maybe silly but sometimes...)
Maybe a SNAFU where it must be started as an administrator? https://support.techsmith.com/hc/en-us/articles/203731858-Snagit-Windows-Snagit-will-not-start-up-on...
Are you running a anti-virus? More problem than they are worth imo.
If so, disable it and see what happens.
I will say that the tech support was a bit lacking in the sense that we were trying very baby steps to rectify the situation. It led to a very poor user experience vs gathering all the technical details in one swoop (even creating a script that automates this vs forcing the customer to do all of it manually).
None of it worked and they refused to acknowledge which files may have been missing or corrupted. The article they wrote to delete all previous versions (which were actually working) in order to reinstall v18 really pissed me off. As long as only one version is running at a time, there should be ZERO conflicts between software.
There is a disconnect between the engineering dept and sales dept and the customer can suffer if they do not have technical knowledge. With all the problems we were having, I just thought "hey, it'd probably be easier to just reinstall windows" and that's what I did. But being a Microsoft customer long enough, I was prepared to do that....not every customer would do that.