Snagit 2018 Black Screen [iTunes]

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  • Updated 1 year ago
I use Snagit 13 now Snagit 2018 to capture video files. I recently updated to Snagit 2018 after somehow losing my license to Snagit 13, maybe an expiration or something. But anyways I decided to update.  I usually capture my files on iTunes to make .gifs. But ever since the update I have been getting a black screen when trying to capturue with iTunes. Even when I am finished setting the capturing up and the screen comes back after it's done recording it only shows a black screen. Which sucks and I hope there's a solution for because I love this program. Has iTunes updated it's features to where it blocks programs like SnagIt?
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Posted 3 years ago

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Rick Grunwald

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I have heard of this happening. If you don't hear from someone who has personally fixed the issue, you can Submit a ticket

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Bob Pennington

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I am having the exact same issue. Black screen on Itunes.