Snagit 2018 Direct vs Mac App Store: What are the differences?

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I am trying Snagit for the first time (15-day trial) and I wonder what the differences are between the direct purchase and Mac App Store versions of Snagit 2018 before I make a purchase decision. I see an older post referring to Mac App sandbox limitations not allowing the ‘scrolling capture’ feature to work. Is this still the case? Will it be for the foreseeable future? Are there any other differences? Thank you.
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Kevin McGuire

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Posted 2 years ago

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Chris Larson, Snagit Technical Product Manager

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Official Response
Hello,

I'd likely go with the direct/web version from our website. For a couple workflow reasons:

  1. The web store currently doesn't have a great way to do upgrade pricing. So if you decide to upgrade to a new major version in the future, you'll have to call in to get a discount and then get a key for the direct version.
  2. The system audio plugin doesn't work due to the sandboxing you mentioned earlier, so you won't have the ability to record sound playing over your speakers/headphones if you want that (this is off by default).
  3. Certain share destinations won’t work well. Again due to the sandboxing.
  4. You can do a form of scrolling capture (dragging the url to the Snagit icon), which is very fast. BUT it doesn't work for websites that require you to be logged in, because it's capturing via the URL alone. The scrolling capture that appears when bringing up the crosshairs works much better in the direct/web version. Both versions have Panoramic capture though too, so you can manually scroll and it'll create a large image with the content you scrolled.

The App Store version still very valuable and updating all in one place with all your apps on your computer is very useful. But the sandboxing prevents us from giving that version a lot of the nice touches that Snagit is known for. The direct version will still check for updates daily. And will auto-update if you set the preference.

Hope that helps!
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jimmy.carter

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I have read your post AFTER purchasing on App Store. It would be nice if the description on the app store alerted buyers that the system audio plugin is not available. That feature is a must-have for me, but I only learned that it is not available after purchase. The app store refund process is a bit convoluted, but it did work for me. So I'm starting over. I prefer buying apps in the app store to keep everything in one place. Not sure how sandboxing does not apply to snagit outside of appstore, or why techsmith can't just make system audio an internal feature of the software instead of an external plugin.
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Jack Fruh, Champion

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Direct purchase is ALWAYS the way to go when you have the choice, for all software vendors, not just techsmith.

Generally speaking, I always try to buy direct, for a number of reasons, some of which Chris mentioned above:
  • Direct allows developers to deliver updates faster
  • Direct allows developers to offer upgrades
  • Direct allows developers to use certain functionality restricted by the app store.

One more reason for buying direct in this specific case: You get a license for both the mac and windows version. 
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Kevin McGuire

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That’s helpful information. I was asking because the family sharing option on Mac App Store is nice for apps that my wife who is a school teacher might also find useful. It looks like that benefit is not worth the functionality I would be sacrificing. I’m really liking the functionality. I am a UX designer working in a different city from the main office so being able to quickly capture any screen and include notes, comments or interactions is very helpful in communicating with my teammates. Thank you.
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Jack Fruh, Champion

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There are some other neat features too - did you know you can setup a mode where you capture something, and it automatically switches to MSWord and pastes in the graphic, then hides word so you can go back what you were doing?  I've used this to grab 30+ screenshots in a row for documentation, so much faster than manually switching between apps, copy/pasting, etc.