Snagit 2018 error Video Capture Failed an unknown error occurred.

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  • Updated 4 weeks ago
Snagit 2018 error Video Capture Failed an unknown error occured. Video capture used to work fine and just stopped working two different Macs I own. Help please
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mark.b.stephenson

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Posted 4 weeks ago

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Luke Griffioen, Employee

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Hi,

So sorry about this! Do you know if you got Snagit from our website or from the Mac App Store? If you have the app store version, we have a fix coming soon. If not, or if you're not able to wait for the fix, you can contact our Tech Support team to figure out what's going on.
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mark.b.stephenson

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I have the app store version, I'll keep a look out. Thanks for the prompt follow up.