snagit 2018 extremely very slow

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  • Updated 5 months ago
Seems to be a common problem. Why Techsmith do not publish a solution instead saying open a  ticket?
I've upgraded to v2018 and it's very slow. Slow to open Snagit, slow to capture an image, and slow to open the editor.
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juan

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Posted 5 months ago

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Joe Morgan

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The problem can be associated to a number of issues.
Most of them minor. Like a driver that needs updating, or a setting that's amiss in the registry.Things of this nature.Guessing what's wrong with little to work with is quite difficult.
Opening a ticket and working with tech support involves providing them some information about your problem, some detective work on their part. It might require some back and forth e-mail exchanges of information to track down elusive problems. Not all problems are easy to solve.
It's a free service. They've resolved some tricky ones for me.Ones that took a few days to resolve. But the problem was resolved. That's what counts.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe



 
(Edited)
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Joe Morgan

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I left out the most important part. Tech support guys don't like to throw out guess's based on little to no technical information in most cases.
That's probably way they want you to open a ticket. 
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Rick Grunwald

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If you open task manager and find the offending module that is using all the resources, you can then shut down snagit totally then rename the file before restarting snagit to see if the issue went away
Tech support is really your best option though