Snagit 2018 Helper Crashing / Captures lost

  • 1
  • Problem
  • Updated 2 months ago
A few times a day Snagit 2018 crashes or gives me errors such as that there was a problem with my capture. It then throws up a bunch of errors such as seen here.


It basically says something about there was a problem with the capture and if I want to delete the broken capture or do it all over. Sometimes, after pushing Try Again multiple times (and further errors) I get my capture back but sometimes Snagit Helper then crashes and everything is gone.

I am running Snagit 2018 Version 2018.2.1 (90446) on a MacBook Pro 13" Retina (early 2015) with macOS High Sierra 10.13.6
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Bernd Jaeger

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  • frustrated

Posted 2 months ago

  • 1
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Luke Griffioen, Employee

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Oh no! I would open a ticket with our tech support about thisĀ https://support.techsmith.com/hc/en-us.