Snagit 2018 - HotKey for Capture - ERROR message

  • 1
  • Problem
  • Updated 1 year ago
I am experiencing a similar issue after upgrading my Snagit for Mac to the newest version.  I receive an error message that reads, "Snagit could not open a pending capture. Exception caught while opening image capture file" (See below).  I can still use the capture window button to initiate a capture, but the keystroke combo continues to fail.  

I am wondering if there is still some legacy confusion in the operating system because this keystroke was used to activate a capture on the previous version.  (I deleted the previous version of Snagit after upgrading to see if it addressed the issue... but it didn't seem to have any impact).  

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PC

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  • a bit frustrated...but hopeful.

Posted 1 year ago

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Luke Griffioen, Employee

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Hi,

So sorry about this issue. There is a bug when upgrading capture presets from version 4 to version 2018 that causes this. We hope to have it fixed in our first bug fix release, but for now you can delete the capture profile that's causing it and re-create it.
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PC

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Hi Luke - Can you point me to the location of the capture preset file? (And file name)? Thanks.
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Luke Griffioen, Employee

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The easiest thing to do would be to reset all-in-one, image, and video with the reset button (1) and then delete and recreate presets you've created below (2)

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Jack Fruh, Champion

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For me, I was able to "edit" the preset, and then save it and that fixed it for me - I didn't need to delete and re-create.