SnagIt 2018, I can no longer detach surface book screen

  • 20
  • Problem
  • Updated 2 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Inactive threads; archiving to prevent necroposing

Since upgrading from 13.1 to 2018, I can no longer detach my surface book screen.
I presume that it is something to do with a file path pointing at the SD card (which is in the keyboard part and not the screen) but I cannot find it anywhere in the preferences.
Photo of justin.lawless

justin.lawless

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 20
Photo of Robert R.

Robert R., Online Community Admin

  • 1614 Posts
  • 514 Reply Likes
Official Response
Hi all;

I just wanted to pop in here and let everyone know that this is something that we are investigating and we'll update when we have more to share.

-Robert
Photo of Robert R.

Robert R., Online Community Admin

  • 1614 Posts
  • 514 Reply Likes
Hi Steven;

I have yet to hear any news on a fix for this, but I can follow up with the development team to see if there is any information on the topic.

Thanks for commenting!

-Robert

-EDIT-

Made a few mistakes in the thread, referring to the wrong version, edited for clarity.
(Edited)
Photo of notasaint

notasaint

  • 5 Posts
  • 2 Reply Likes
That would be great. I am using the work-around that you provided previously and it is working but it would be nice to be able to re-enable the editor to run in the background for performance reasons.
Photo of johanvanmierlo

johanvanmierlo

  • 1 Post
  • 0 Reply Likes
Besides the undocking the screen on my Surface Book the screen flickers as well. When I exit Snagit in the Tray it all stops. The flickering and I can detach again.
Photo of Aleksi Autere

Aleksi Autere

  • 1 Post
  • 0 Reply Likes
Any updates to this issue?
Photo of Patrick Loftus

Patrick Loftus

  • 4 Posts
  • 1 Reply Like
If you have Snagit set to start on boot, just the Snagit service loads, not Snagit Editor.  Once you do a capture, Snagit Editor is loaded into memory and stays there.  It is Snagit Editor that prevents the detach function.  I have always assumed it was a screen overlay issue (I have that little docked capture thing on the side of my screen).  I did experiment with killing Snagit Editor via the task manager.  The moment Snagit Editor closes, the detach icon is restored.  I don't detach my screen often, so it is a minor inconvenience.  But it started with the 2018 version and it did it on my surface book 1 and now the surface book 2, which I have only been using for about 2 weeks.  Both are running Fall Creator Update, so maybe it is an win issue.

This conversation is no longer open for comments or replies.