I'm using Snagit 2018 with Windows 10.
I have as my main headset a Jabra Evolve 75 connected to the PC through a Jabra 370 Bluetooth dongle.
When I open Snagit 2018, without doing any kind of capture, it seems to force my headset to enter into some kind of communication mode (maybe for sound capture) that highly degrades sound quality.
What this means is: I can't listen to music or any media with optimal sound quality while Snagit is open, even if idle. I need to close (right click on tray -> Exit Techsmith Snagit) to go back into good audio quality.
The same issue does not happen when the headset is connected through a USB cable instead of bluetooth. I did not test by connecting with Bluetooth without the Jabra 370 dongle.
I have as my main headset a Jabra Evolve 75 connected to the PC through a Jabra 370 Bluetooth dongle.
When I open Snagit 2018, without doing any kind of capture, it seems to force my headset to enter into some kind of communication mode (maybe for sound capture) that highly degrades sound quality.
What this means is: I can't listen to music or any media with optimal sound quality while Snagit is open, even if idle. I need to close (right click on tray -> Exit Techsmith Snagit) to go back into good audio quality.
The same issue does not happen when the headset is connected through a USB cable instead of bluetooth. I did not test by connecting with Bluetooth without the Jabra 370 dongle.
guilherme.dellagustin
I'll open a ticket.