SnagIt 2018

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  • Updated 9 months ago
SnagIT and TechSmith Attitudes to its Users 

The latest SnagIt 2018 is a heap of errors and continued problem of attitude toward its users.  Like they are locked up in a bad place haveing to do work they do not care about? Worse, the uninstall is as painful as the developers can make it, cock-full of naggs to buy this piece of junk evolution.  Wait for better.  I am a very long term user and when a developer creates junk for upgrade, well you get this.  From an incredibly easy to use kit, SnagIt is now bloatware?  
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Neil Havermale

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Posted 11 months ago

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Rick Grunwald

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It hasn't earned "bloatware" yet but that being said there are a lot of threads about the disregard for the customers to the point where businesses were dropping techsmith products. It was so bad that they were actually listening and a couple of things like the huge new toolbar were tweaked.
Many took a wait and see attitude to see if they would come back with some things that were broken or destroyed
We are still waiting and they have again become strangely silent
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Glenn Hoeppner, Employee

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Hi Neil,

I'm concerned by your comments. Have you worked with our Technical Support for any errors you've encountered?

What's painful about the uninstaller?

This line, "cock-full of naggs to buy this piece of junk evolution".  What nags?  Can you be more specific?

I'm sorry you had a bad experience,
Glenn
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Rick Grunwald

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There are several threads where people were getting nags to buy. I had a couple even though I was registered and logged in via the editor but they went away 
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Barry

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I have been a customer for years and love Snagit 2018. (despite the drift of focus to videos.)
   Can you roll back to Snagit 13 as it seemed to have fewer issues with Windows 10?
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Rick Grunwald

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There are some nice new features. It seemed like when v 12 came out  they just dumped massive changes and deletions of features and it was our problem 
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Rick Stone

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This is in no way to be a SnagIt apologist or make a claim that you aren't impacted. You feel the way you feel and that's too bad and indicates some failure on behalf of the devs.

But I personally use it perhaps 30-40 times each day myself. And I don't find 2018 to be any more onerous to use than earlier versions.

Sure, with any new UI, there will inevitably be a brief performance hit as you adjust, but I honestly can't say it's slowed me down any once I got used to it. Actually, in the very few times I've gone back to 11 in efforts to help another user out, I actually find myself a bit lost now in the 11 UI. I suppose that's the nature of changes and repetitive usage, eh?

Cheers... Rick :)
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Rick Grunwald

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You have to admit they took a lot out and made severe changes. I am getting used to the UI and new features. I am not knocking the current release as much as reminding them that we are customers and not cattle
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romoe

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Thanks Rick S. for trying to be positive about it all.  I understand it takes time to adjust because I've been working in the IT field for 20 years doing tech support, programming, implementation, and training.  But at some point, one has to get back to basics in spite of the shiny new things promoted as the latest "upgrade".  In spite of popular opinion or familiar clichés, not all change is good.  Sometimes things just don't need to change that much.  But I understand there's a new wave of programmers coming through the ranks who need jobs and need to justify their daily work, and companies need things to market and sell, and so change is inevitable.  I'm not picking on TechSmith, per se.  It's true throughout the software industry.  Just look at Microsoft and Windows itself with its series of successes, followed by failure + failure, and then success (think... XP, 2000, Vista, 7, 8, 8.1, and now 10).  Sometimes a consumer just has to wait until they get it right.

Things I miss from old 11 vs. 2018, not in any particular order, are:

Fewer mouse clicks.  It's hard enough getting through a long work day in IT without having to increase mouse clicks 10-20% for any particular application that's been "upgraded".  Ergonomics used to be an important selling feature, but apparently not so much any more.

Loss of menus, ribbons, and shortcut keys to navigate the menus those choices.  My hands don't like leaving the keyboard whenever possible.  And to be totally honest, I've always been a menu-guy more than a ribbons-guy or an icon-guy.  English words really do have meaning.

Did not have to build out my own menus, even though I could if I wanted to live a little on the "wild side".  New 2018 interface seems to demand I do it now.

Less eye strain with the old Snag-It environment.  Yes, I'm getting old.  What can I say.  But what's with the 2018 Dark vs. Light themes these days....this isn't Star Wars, people.  But if it were, I'd be a Jedi and I'd just have the Force do all this nasty work for me.  However neither theme does a lot for me, and compounded with the similarly annoying washed-out themes Microsoft Office uses, I can't tell you how many times it is indistinguishable where one Window begins and the other ends.  More clicks. Incorrect clicks. Where'd my window go? Oh, I closed the wrong window!

The old Editor and Profiles page was simpler, cleaner, and intuitive in my opinion.

Maybe there's more, but I have to move on.  Again, I'm not angry.  Just disappointed.

I will say this, however.  I like the added feature of manually-clicked custom scrolling in 2018, which does seem to work better within some applications.  I would want both the classic scrolling and this new scrolling capability, if that were a choice.

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romoe

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Just finished installing 11 and my old profiles....and I'm feelin' like I'm wearing again a good ol' pair of jeans I never should have let my wife convince me to throw out.  Goodbye, Couture!  Hello, Levis!  :)
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Sandy Kotes

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Finding quirky issues but nothing that is halting productivity. I am happy to see that text capture is back. However, some of the tools you could pick and choose from are gone. I am having issues with my properties panel not showing. I need to grab a color and cannot. This is frustrating but working around it.  I hope that Technical Support can get my Effects and Properties panels back soon. 

Having been in software development analysis for three decades, I get what the DEV team is doing and how decisions about what stays and what goes, but I also understand the end-user side too. Sometimes things that are not broken should not be fixed. 
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Rick Grunwald

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In 2018 the effects and properties are on the lower right of the editor and change depending on what tool is chosen
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Sandy Kotes

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Rick: Thanks for replying, however, when I click on those buttons they do not open regardless of the tool I have chosen. Sandy
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Rick Grunwald

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Take this to support. Each tool should open up a paned so you can adjust the parameters. It may require a reinstall so before you call you might want to copy your datastore folder to somewhere like the desktop in case it gets wiped. I suggest using the phone as this might take a bit
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pctl_stevez

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Yes, I agree this version is not the quality of software that I have always found from TechSmith and SnagIt.  I have always pushed and shown off the software but right now I would not promote it.  I have opened an issue on one of the things I found and has not yet been addressed.   I am having issues with the capture closing the editor when I use capture and then I have to reopen editor.  Also I have seen that it is not always grabbing the capture in the editor.  And those 2 things seemed to have reared it ugly head with the latest upgrade.  

I had always been impressed with the software from TechSmith and without hesitancy updated to the latest.  Currently not the case.  Do not know what they changed in the QA process but it definitely needs a lot of work.

Please get an update out that fixes the regression problems and is fully tested.  Would rather have something late then full of bugs that really hurt your name and product.
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sbellomo

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I updated Snag-It 2018 to 2018.1 via the Help menu link. It stopped working and disavowed all knowledge of the Shortcut I'd placed on my desktop. I "repaired" it via Control Panel button, located the executable in Programs, and dragged another shortcut to the desktop. It's 32-bit on my 64-bit Windows 10 PC. Pain in the sit-upon when trying to get some work done.
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Rick Grunwald

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I've had that. Glad you got it running. That should be it until the next upgrade. For me, that is when it seems to happen