Snagit 2018 Multiple Monitors - capture area distorted

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  • Updated 2 months ago
  • (Edited)
I have a Dell laptop with a Samsung external monitor.

When I have the external monitor attached and active, screen captures on my laptop monitor are off. I cannot see on the monitor what is being captured.

1635x1080 appears by crosshairs on laptop capture screen
3840x1080 appears by crosshairs on capture screen when on external monitor

If I remember the position of my mouse pointer I can guess at what is being captured but it does not show up on the screen.

Has this been addressed or changed in the 2020 version?

System Info:





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temp.reg

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  • perplexed

Posted 2 months ago

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temp.reg

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This has been addressed in Snagit 2020, or at least it is not a problem for me in Snagit 2020.
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Jack Fruh, Champion

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is the zoom/scaling the same for both monitors (I assume 100% for both)
I don't think I've ever seen a 6bit monitor, and I also wonder if that's contributing to the issue
Can you increase the color scale on the first monitor to 8 bit (16 million colors)?
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Ed Covney

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Jack -
6-bit is 64 colors, 8-bit is 256 colors, 24-bit is 16 M. (I haven't seen 6 or 8 bit in 25 or 30 years.)