Snagit 2018 Editor UI not adjusting to Win10 zoom when moved between two screens

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  • Updated 12 months ago
  • (Edited)
I'm using an additional screen on my Win10 (latest slow insider loop) Surface Book.  The Surface Book screen is zoomed to default (175%) while my other screen has a zoom setting of 100%.  When dragging the SnagIt 2018 Editor from 175% to 100% zoom screen, it does not adapt like most other applications but rather becomes very large (or zoomed in) on the bigger screen.  Is this a known issue or a setting I've missed somewhere?
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wilhelm7870

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  • disappointed.

Posted 12 months ago

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Dubie

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I think it is probably more of a Windows 10 issue.
Maybe this may help.
https://support.microsoft.com/en-us/help/3025083/windows-scaling-issues-for-high-dpi-devices

The other option is to...

Contact Free Tech Support...

Open a ticket, Call them or Chat
https://support.techsmith.com/hc/en-us

:)
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wilhelm7870

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Thanks @Dubie - yep, I have looked into that before as well to try and find an answer, however, non of my other apps UWP apps are behaving in this fashion.  

(You'll notice the primary ways to address this issue is to either set the resolutions or the scaling to the same value - which kinda defeats the purpose of having a large, high resolution screen coupled with the laptop-type machine.)  

The only other app I have that behave in this manner, is a 32bit non-UWP app where it is documented as a known issue, so I'm kinda feeling this is in the same category (specifically around DPI awareness), and I suspect tech support might not be able to resolve it - I will try nevertheless.

Thanks for helping.
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wilhelm7870

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Glad to announce that we've gotten to the bottom of this.  It's a known issue.  

Here is the response from the folks in Support:  "This is a known issue with multiple monitors with different DPI settings. It is something our development team is working on, however I do not have a time frame when that would be fixed."  

Thanks to @Dubie for helping and putting me on the right track, and also to @Support who have been quick (as always) on the response and putting my mind at ease.
(Edited)
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bret.hekking

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I work for a software company that makes Windows apps, and you do have to code a Windows app to scale automatically as the user moves it from one display to another - it doesn't just happen without some code.

My guess is that SnagIt simply isn't coded that way yet...like many other Windows apps. UI Scaling is still relatively new, so many software companies are still catching up.
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wilhelm7870

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Indeed, @bret.hekking - you're spot on.  See this link for a good description of the issue.  That is also what TechSmith told me - see my post above.
https://support.microsoft.com/en-us/help/3025083/windows-scaling-issues-for-high-dpi-devices