Snagit 2019 and Mojave working slowly and crashing, taking 2 miniutes to actually engage!

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  • Updated 1 week ago
Snagit 2019 and Mojave working slowly and crashing, taking 2 miniutes to actually engage! 

OS Majave 10.14.1 
Snagit 2019.0.1 (94005)

crossfire take sometime to load up
Output source constantly being lost... currently I have three screencast!! See here:https://www.screencast.com/t/wvcuQhrql

It is getting worse that JING was and that is saying something. 
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rob

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Posted 1 week ago

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Luke Griffioen, Employee

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Hi,

Sorry about this! I would open a ticket with our Tech Support team (https://support.techsmith.com/hc/en-us) so they can look into why it's behaving like this for you.
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rob

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Crickeys I didn't even see the chat option... nothing like hiding it :) 
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SactoBob

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I agree.. there should be a direct link from these forums. Anyway, click on Support in the top menu then choose Support on the resulting page. (Yes, silly as heck!) On the next resulting page, choose the product you need support for.