Snagit 2019 and Mojave working slowly and crashing, taking 2 miniutes to actually engage!

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  • Updated 2 months ago
Snagit 2019 and Mojave working slowly and crashing, taking 2 miniutes to actually engage! 

OS Majave 10.14.1 
Snagit 2019.0.1 (94005)

crossfire take sometime to load up
Output source constantly being lost... currently I have three screencast!! See here:https://www.screencast.com/t/wvcuQhrql

It is getting worse that JING was and that is saying something. 
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rob

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Posted 7 months ago

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SactoBob

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A thought from an old IT support guy: Based on the adoption rate of Mojave, there are probably many thousands of Snagit users that have updated AND most, like myself, apparently have experienced no problems related to Snagit. That usually would lead me to speculate that the few users with one similar problem, as here, have something in common with each other that most of the thousands don't have. The trick, sometimes very difficult, is to discover that common item.

Ideally, all those with the slowness problem should have open tickets and one TechSmith staff person should handle all of the tickets as one. Just saying.....
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eglobal

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Totally agree. My current hypothesis is around antivirus/internet security. Is anyone else experiencing this that is running some AV software?