SNAGIT 2019 and Remote desktop Windows 10

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  • Updated 8 months ago
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I am using Snagit2019 on a MS Surface laptop with Windows10.  When I run a customer's application via Remote desktop, take a screen shot, paste this into a local word document and then return the remote desktop session, the session is frozen and I cannot even close it.  Doing the same action but using Snip to capture the screen and all is ok.  Any ideas please ?
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nick

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Posted 8 months ago

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Ed Covney

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Nick, my only suggestion would be to open task manager on the  host system, click <more> and the processes tab.
What applications are running on the host system? Minimally host has Remote and Task Manager running.
Now open host's application.
Now open snagit on your system? - while you keep an eye on host's remote app, and take your snap shot.

I'm not sure what you mean by "return to the remote session"? Did you leave it? or just turned your attention to your word doc? Does host's task manager still see the remote session?
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nick

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Hi Ed

You ask "I'm not sure what you mean by "return to the remote session"? ".  I have not explained my sequence well enough...with the customer application visible on remote desktop, activate snagit (I use Alt .), alt-tab to Word, cntr-v to paste, alt-tab back to the remote desktop session and the session is unresponsive
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Ed Covney

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Ah, who owns the snagit session? Host or your laptop?  
Because if your focus is on the host, your short-cuts are eaten by the host. 
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nick

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Snagit is on my laptop and the remote session shows me the customer application session which I want screenshots of
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nick

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Sorry, also I can get the screenshot ok, it is just that after getting this with snagit, the remote session is dead (all works ok with Windows Snip)

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Ed Covney

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Nick - what remote control s/w are you using? Specifically, does it interpret an Alt . or Alt-Tab as an exit?

If you open Task Manager on the host, you should be able to determine exactly when the remote s/w quits. Your surface Pro can see both screens, right? If not can you connect a 2nd monitor at least temporarily?
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nick

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That is an interesting thought, I just tried the process using mouse clicks, and the remote session keeps running!  A big thank you to you!!.  Much appreciated, Nick