Offer a way for new a major version of Snagit to overwrite the previous version

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  • Idea
  • Updated 2 weeks ago
  • (Edited)
Should I just uninstall 2018 (older version myself)? I assume I don't lose any of my captured images? Perhaps the installer should just ask if you'd like to upgrade in place...which I assume most people would prefer or be used to?
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JS0N

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Posted 3 weeks ago

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Steve_D

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I downloaded 2019 then double-clicked the installer. I was then asked if the installer could turn off the 2018 version I had - I agreed then the rest was all automatic.

The 2019 version was installed in place of the 2018 version and all old captures and presets were still there.

My only problem was locating the new key but that was on me and no fault of the program nor Techsmith.

Hope that helps.
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JS0N

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Interesting, I didn't notice that option on my machine. I have another that I can try on and see if it give me the option. Maybe I missed it the first time. Thx
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jasons

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When you uninstall previous version it gives you the choice to save all your old stuff and settings or to delete.

I think uninstall install is the way to go as you still have all the old clutter from previous otherwise if you only install beside it.
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JS0N

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Well, I tried it again. I even clicked on the settings cog in the installer. There was no option presented to me to remove/replace the existing Snagit 2018 install. So I've installed the new one, then manually uninstalled the 2018 version. Weird.
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jasons

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You were installing it and not uninstalling first as I  had suggested.

You are also correct the install doesn’t give you any choice.



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Steve_D

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Just to be clear for anyone that reads this later that may also have an upgrade issue/question...
I was NOT given a choice to remove or replace the 2018 version.

Since my Snagit is always running in the background, my upgrade process asked if it could turn off the currently running 2018 version so it could continue with the install of the 2019 version.

My apologies if my original posting saying "turn off" was confused with "remove/replace".

Bottom line is that you were able to successfully get yours installed.

(Edited)
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jasons

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Just to be clear IMHO the best way to do it is to Uninstall FIRST and then install the new version.

Otherwise you have a lot of unnecessary clutter from the previous version(s) that is NOT removed.

If you simply install and do NOT uninstall first it leaves the previous installation and does NOT remove it.


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JS0N

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Thx guys, and the clarification Steve. Maybe a future enhancement to just do this upgrade in place and keep our data.
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Daniel Foster, Snagit strategy lead

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Hi JS0N - Snagit and Camtasia minor versions do update in place...but major versions have installed side-by-side so customers can essentially "trial" the new version before buying an upgrade. That said, I can very much see the benefit of having an option to upgrade in place rather than having to manually uninstall the old version.

I changed this to an Idea so we can better track it and we'll discuss as a team.
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kwmoore76

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And is my understanding correct that if I have previously installed major versions without deleting the older versions, if I now uninstall the older versions I will not lose my screen captures from those versions?
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Daniel Foster, Snagit strategy lead

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When uninstalling any version of Snagit you will see a screen that looks something like this:

Choosing Keep Files will ensure you don't lose your captures.
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kwmoore76

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Perfect, thanks!