snagit 2019, I have new laptop how to transfer files to new laptop? windows 10

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New Laptop - how to transfer SnagIT 2019 files to new laptop?
I tried copying and pasting files in to datastore folder, but it is not registering files in SnagIT editor
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whiteprius

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Posted 12 months ago

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Joe Morgan

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You should create a backup of the data store from the old laptop if it still functions.
You do this from the Editor's Preferences.


Then, import that file to the new computer. Run Restore Backup from the same menu on the new computer. Point restore to the back up file.

Regards,Joe


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whiteprius

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Not sure why my Snagit doesn't have this feature? on my old or new laptop... I have the latest version of SnagIT...I have wanted to change the library location too and that is not option either :S
any ideas?

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Joe Morgan

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You could run regedit and delete the SnagIt 2019 folder. Restart SnagIt and see if that works.
This will reset all your preferences. Then there's a complete reinstall to attempt.



And last but not least.Tech support is free.You can always contact them.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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whiteprius

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ok thank you :)
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Rick Stone

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I believe the latest is 2019.1.2
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whiteprius

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Called Techsmith, super helpful :)

...looks like it was how the program was deployed to my laptop, :(
thank you all for your support on this topic
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Joe Morgan

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Thanks for following up {:>)
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wstone

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my previews of gif, png and jpg files are no longer showing. just a big X in the icon image?

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Joe Morgan

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"gif, png and jpg files" Are just 3 of many formats used when saving captures.

However, captures are made with the .snag format.
Unsaved captures and videos are stored in the datastore.

Images that have been saved are located wherever you chose to save them to.
Pictures, Videos, Documents,etc.

The datastore files are the only ones collected and transferred through SnagIt Backup.

The library is looking for the saved files.There located on the other computer.
The X indicates the file can no longer be located.

Regards,Joe