snagit 2019, I have new laptop how to transfer files to new laptop? windows 10

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New Laptop - how to transfer SnagIT 2019 files to new laptop?
I tried copying and pasting files in to datastore folder, but it is not registering files in SnagIT editor
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whiteprius

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Posted 5 months ago

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Joe Morgan

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You should create a backup of the data store from the old laptop if it still functions.
You do this from the Editor's Preferences.


Then, import that file to the new computer. Run Restore Backup from the same menu on the new computer. Point restore to the back up file.

Regards,Joe


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whiteprius

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Not sure why my Snagit doesn't have this feature? on my old or new laptop... I have the latest version of SnagIT...I have wanted to change the library location too and that is not option either :S
any ideas?

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Rick Stone

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What version does Help > About report?
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whiteprius

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Version 2019.0.1 (64 bit) (Build 2448) - 10/26/2018
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Joe Morgan

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Try running a repair install of the program.See if that will repair SnagIt and get that option returned to the menu.

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whiteprius

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trying now, stay tuned :)
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whiteprius

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ok repair did not work, unless I need to reboot...I will try a reboot and see if anything changes
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Rick Stone

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You might also check for updates.
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whiteprius

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completed reboot - no changes, checking if any updates...
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Joe Morgan

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You could run regedit and delete the SnagIt 2019 folder. Restart SnagIt and see if that works.
This will reset all your preferences. Then there's a complete reinstall to attempt.



And last but not least.Tech support is free.You can always contact them.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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whiteprius

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ok thank you :)
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Rick Stone

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I believe the latest is 2019.1.2
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whiteprius

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Called Techsmith, super helpful :)

...looks like it was how the program was deployed to my laptop, :(
thank you all for your support on this topic
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Joe Morgan

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Thanks for following up {:>)