SnagIt 2019 on macOS High Sierra Audio Capture Install Issue

  • 3
  • Question
  • Updated 9 months ago
Clearly today is not my day. I posted an issue earlier regarding video capture with SnagIt 2018, resolution was to install SnagIt 2019 - video capture work great! Now I have no audio. I have followed the steps to install the audio component from the web, no issue. I completely uninstalled SnagIt 2018. Installed SnagIt 2019, installed the audio component, restarted, no joy. Uninstalled the component, restarted, reinstalled the component, again no joy. I have been using SnagIt for YEARS. Please advise me on what I could be doing wrong. This is seriously impacting my workflow.

Thanks.
Photo of Shawn

Shawn

  • 4 Posts
  • 0 Reply Likes
  • frustrated.

Posted 9 months ago

  • 3
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 1250 Posts
  • 319 Reply Likes
Hi,

Hm I wonder if you maybe got the old audio component somehow? I would open a ticket with tech support so they can make sure you're getting the correct one installed.
Photo of Shawn

Shawn

  • 4 Posts
  • 0 Reply Likes
Thanks Luke. I posted a support ticket, lets see what they say. Hopefully it's something simple.