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Posted 1 year ago
Chris Larson, Snagit Technical Product Manager
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We can't release information about our release date at the moment. But I'd be happy to get you in our beta program if you'd like to try out the latest pre-release version.
Maintenance is a great way to stay up to date. It's available for $12.49 USD. https://www.techsmith.com/store/snagit That will get you the latest version without having to pay full price every version (or every other version).
Just let me know if you'd like to be added to the beta program!
-Chris
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Chris Larson, Snagit Technical Product Manager
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Chris Larson, Snagit Technical Product Manager
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But only TechSmith can actually confirm any of that.
Cheers... Rick :)
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I purchased 2018 within the last year (thru an upgrade to v.13). Can I purchase maintenance for 2018 today and upgrade to 2019? If not, will there be a $25 upgrade for 2019 available? Then if I purchase maintenance annually will I get 2020 next year for "free" (and so on...)??
Thanks,
Andy
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Daniel Foster, Snagit strategy lead
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Daniel Foster, Snagit strategy lead
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So there's really no reason to wait a few months to upgrade unless you were planning to let your maintenance agreement lapse after one year and were trying to "time" that lapse to get next year's version at a reduced rate. Sounds like that's not your intention so you might as well upgrade today. :) Because even if our release date for Snagit 2020 was November 1 next year, you would have renewed your maintenance agreement before that date and so would be getting Snagit 2020 at no extra charge.
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Daniel Foster, Snagit strategy lead
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Daniel Foster, Snagit strategy lead
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Daniel Foster, Snagit strategy lead
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We do our best to communicate about maintenance at the time of purchase or upgrade (since that's most convenient for everyone), but understand that not everyone will jump on it right away.
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. Not everyone will ring so I guess they maximize their sales.
Good luck.
Strange how other companies seen to be able to give updates for free! I guess they respect their customers more.
Chris Larson, Snagit Technical Product Manager
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All known Mojave bugs have been fixed in both Snagit 2018 and Snagit 2019. If you're still seeing Mojave troubles with Snagit Mac 2018.2.6, please open a support ticket and we will get them fixed.
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Joe
Then, when clicking on it, the link takes you to Snagit 2018. This is a clear indication to a customer not to upgrade, as 2019 must be imminent.
Mahdi
rizwandean
m_dawg
Chris Larson, Snagit Technical Product Manager
tom.hall
rizwandean
damianrx
you put a link in your first post to purchase the maintenance but it also wants me to purchase snagit2018 which I already own.
Based on the pain Camtasia users are suffering from the price gouging from Camtasia 9 to releasing Camtasia2018 at US$99 I wanted to avoid being in the same situation with Snagit2019. I own Camtasia 9 but can't justify spending the "upgrade price" as it converts much higher for Australia.
Do you have a link to only purchasing the Maintenance?
Have they corrected the purchase price to reflect my location based on my account details for example? e.g. US$99 but you don't mention it is US dollars until checkout and it is a shock to my system the increase ~AU$138.95!
If you're still looking for Beta testers I have some projects I could test it on.
Thanks.
Chris Larson, Snagit Technical Product Manager
damianrx, If you purchased within the last 90 days, you do have the option to purchase our Maintenance Agreement program for $12.49 instead of the full upgrade price. If it hasn't been within the 90 days, still contact Sales please. This will allow you to be covered for free upgrades and priority online technical support for 12 months from the date of your original purchase. If you would like to add the maintenance on to your order, our Sales team would be happy to help you out with that over the phone. Once this order has been completed and Snagit 2019 comes out, we will be able to provide you with a new Snagit 2019 license key.
Contact our Sales team online
By phone, contact our sales team at:
Phone: +1.517.381.2300
Toll Free: 888.750.0685 (U.S. & Canada Only)
We are open Mon-Fri, 8AM to 7PM Eastern Standard Time.
AS
Rick Stone
And here's the thing. The comment comes off sounding as if you feel you are having some gun pointed at your head and you are being extorted into an unwanted upgrade.
The simple truth here is, if you don't wish to upgrade, don't! Your version will still work for a long while.
damianrx
If the software worked correctly on each release then I wouldn't care about upgrading as often as Techsmith seem to think we should. In this case I would totally agree with you.
However that's not the case.
A Major release is usually because something major has been introduced. Not just a new look or changing the menu bar and removing some of the features from a previous version.
Or fixing the problems that were in the previous version.
But when you buy software that has flaws in it and they haven't been addressed with free upgrades then I consider it to be a con and a ripoff.
Just have a read of the forums which I know you frequent and you will know better than me that there are many requests for fixes that just aren't addressed.
Even Microsoft release free patches / fixes so your statement is a little floored.
Dash cam companies even release updates to their Hardware long after you have purchased it, and shock horror IT IS FREE!
No gun to my head and no arm twisting all true but they really need to make the software they release work correctly, and if it has faults update the faults BEFORE any new so called release is issued.
Perhaps Techsmith should just go to monthly subscription which should help them remain financial going forward. They are already doing this just by a different name called Maintenance... Which really means you pay for our fixes for the year for being our beta testers.
Of course they would completely lose me as a repeat purchaser but I doubt one person leaving would have any impact.
@Chris thanks for the link but it only will permit a total purchase. I'm also in Australia so I don't think I will be ringing those numbers you supplied.
AS
Once people see that your only interest is to start nickle and dime-ing them they move onto something else that they perceive as better value. Yes I have a choice alright and that is to support software developers for as long as I see that they provide value for a product and not expect me to pay for a few tweaks after only 2 months of ownership. Had I purchased it 10 months ago then I would probably have no gripe.
It's relatively easy to add minor changes that people have been asking in the forums to be implemented and then call it an upgrade every 12 months so people end up paying for stuff that should have been in it anyway perhaps.
People can get pretty much any software they want for free off the dark web! I'd rather keep someone in a job by paying for something while hoping at the same time the company values my support. Expect to charge me for a minor update after 2 months of ownership then feel free to risk my future investments.
Sure, you might try and get another $20 out of me now for a short-gain profit. But leave me with the wrong impression and you stand to loose a lot more overtime. Windows snipping tool and Affinity designer might take me a little longer, but the feeling of not being ripped off will last far longer.
Chris Larson, Snagit Technical Product Manager
You can definitely check out the reveal of new features video here, and make a decision if Snagit 2019 is worth it to you: https://discover.techsmith.com/snagit-2019-images-are-better/
In the video, Tony mentions how we're our current plan is to move Snagit to an annual release cycle, so our major releases will be more predictable than they have been (releasing around October every year). That might shift around a bit depending on if Windows or macOS has breaking changes in their major releases. But we'll be targeting that time of year.
As far as ongoing bug fixes, with our annual releases (releases with the yearly naming convention), it's true that most new enhancements will be going into the current major version. But we're supporting recent annual releases when it comes to major workflow bugs (can’t capture image or video, main editor tools are broken, or can’t save) and security fixes. Upcoming example: we currently have a 18.2.3 for the Windows version planned after 19.0.0 comes out next week.
Also, if you can't or prefer not to call our Sales team on the phone, you can definitely communicate with them over email, just create a ticket at this link: https://www.techsmith.com/application/salescontact/ I can also pass along your email address and they can contact you, if you want to get on Maintenance.
Maintenance takes all the worry out of making these upgrade purchase decisions every year if you see long term value in new features and tweaks, you’ll just pay the $12.49 USD a year.
I really hope that helps. We're trying to make a great product you see value in.
AS
"This site can’t be reached
www.techsmith.com refused to connect."
I am in the UK, can you pass this on to the relevant department please?
Chris Larson, Snagit Technical Product Manager