Hello, I know there probably isn't a definitive answer to this question,but I thought I would ask. Is there any time-frame for a release for SnagIt 2019? I see online that there have been betas for this version. I ask as 2018 was released almost a year ago and with patches, I was contemplating upgrading my version 13.1.6 up to 2018, but if 2019 is going to be released right around the corner, I don't want to be burned by the upgrade license restrictions and will wait the extra time to just upgrade to 2019 instead.
Posted 12 months ago
Chris Larson, Snagit Technical Product Manager
Chris Larson, Snagit Technical Product Manager
I wanted to let everyone that is following this thread that we plan on releasing Snagit 2019 on October 23rd. We needed to make sure all was well before publicizing it. We are really excited for this release! And we hope you enjoy it. More information will be available soon.
Really looking forward to it!
It's 9am on Oct 23 here in Finland. Where is my 2019??!! :) I'm assuming that you're releasing it on the U.S. time, so I'll wait. Looking forward to it. I used like version 3 for the longest time, and I've only just recently (last couple of years) upgraded. But I am really looking forward to 2019!
Chris Larson, Snagit Technical Product Manager
It's coming soon! Just need to flip all the switches and do some testing on the servers. :)
Will there be a free upgrade from SnagIt 2018 to Snag it 2019 ? or at least a discount?
It is my understanding that generally speaking, if you are upgrading from a reasonably recent version to the newest, a discount is offered. And typically if a new version appears within a certain time period after you purchase (30 days or so) the upgrade is free.
But only TechSmith can actually confirm any of that.
Cheers... Rick :)
But only TechSmith can actually confirm any of that.
Cheers... Rick :)
Similar to Rick Stone's question, I could use some clarity on upgrade options.
I purchased 2018 within the last year (thru an upgrade to v.13). Can I purchase maintenance for 2018 today and upgrade to 2019? If not, will there be a $25 upgrade for 2019 available? Then if I purchase maintenance annually will I get 2020 next year for "free" (and so on...)??
Thanks,
Andy
I purchased 2018 within the last year (thru an upgrade to v.13). Can I purchase maintenance for 2018 today and upgrade to 2019? If not, will there be a $25 upgrade for 2019 available? Then if I purchase maintenance annually will I get 2020 next year for "free" (and so on...)??
Thanks,
Andy
Replying to my own post. I see the upgrade version is available. However, my question about maintenance still stands...mostly. Rephrasing - if I buy a 2019 upgrade with maintenance will I get 2020 regardless of timing? Meaning, if 2020 comes out on 24 October next year, is my year of maintenance going to be expired?
Daniel Foster, Snagit strategy lead
Hi Andy - I think I answered these questions on this thread...if that still leaves you uncertain, feel free to ask for additional clarification.
Thanks Daniel. It's mostly clear. It looks as though I should purchase an upgrade with maintenance in a few months to make sure that maintenance agreement doesn't expire before the next release. Then it seems I can purchase maintenance every year to get upgrades. Like a subscription, which I like actually. I'd rather pay 15 bucks a year and keep up to date, than $25 every few years and get intermittent updates. Do I have that right?
Daniel Foster, Snagit strategy lead
Hi Andy - maintenance agreements are not specific to a version of the software. If you renew maintenance every year you will keep getting the newest versions as they are released, regardless of which calendar date the new version is released. How it works logistically: on the day we release a new version, we deliver a new key for the new version at no charge to everyone who has an active maintenance agreement.
So there's really no reason to wait a few months to upgrade unless you were planning to let your maintenance agreement lapse after one year and were trying to "time" that lapse to get next year's version at a reduced rate. Sounds like that's not your intention so you might as well upgrade today. :) Because even if our release date for Snagit 2020 was November 1 next year, you would have renewed your maintenance agreement before that date and so would be getting Snagit 2020 at no extra charge.
So there's really no reason to wait a few months to upgrade unless you were planning to let your maintenance agreement lapse after one year and were trying to "time" that lapse to get next year's version at a reduced rate. Sounds like that's not your intention so you might as well upgrade today. :) Because even if our release date for Snagit 2020 was November 1 next year, you would have renewed your maintenance agreement before that date and so would be getting Snagit 2020 at no extra charge.
That's a good point about renewing the maintenance agreement anyway. Once in a regular yearly cycle of maintenance agreements it matters less about the expiration date. It's just a matter of 'wanting the features in 2019' vs. 'deferring the first round of maintenance to (potentially) avoid spending another $12.49 before 2020 comes out'. Also, and everybody's scale is different, but it's also not a lot of money to get hung up on. BTW, I love the product. I'm a big advocate. I'm on-board with where you're headed. The transition just feels a little awkward.
Daniel Foster, Snagit strategy lead
Thanks for sharing your thoughts on perspective on the transition. I do think we have an opportunity to sharpen the message around maintenance to add clarity and ease anxiety. The goal is to make it really easy math that all parties understand and feel good about. "Do I expect to get more than $1/month of value out of Snagit over the coming year?" If yes, renew.
I must admit it does seem to be an oversight that the appropriate department at Techsmith couldn't see these questions coming and have the answers already! This leaves me to consider that either the decision was hastily made to update each year and then charge (while releasing the update too early to get some extra funding this year), or there is a serious planning issue here that did not foresee these pretty common questions appear.
Daniel Foster, Snagit strategy lead
Hi AS - the transition has been underway for a couple years and we started setting expectations last year with the Snagit 2018 release. That said, there's bound to be questions so I'm happy to answer any you may still have outstanding. As I mentioned to Andy above, there has been more detail about maintenance on this thread.
I must say the after buying snagit less than 2 months ago the timing of the release and the fact that there is no free upgrade (other than within 30 days) leaves a pretty bitter taste in my mouth. This was not divulged at the time of purchase 2 months ago (even though you clearly knew about it) and now use the 30 days excuse to get more money out of people when you knew about it when I bought it less than 60 days ago. I feel that you should move the 30 days to 6 months in this case as no one saw it coming, or give all current owners a free upgrade if they take out a maintenance plan for the next year...
(Edited)
Daniel Foster, Snagit strategy lead
Hi AS - we don't want you to feel squeezed...that's not the point. In fact, since you purchased within the last 90 days you still have a second chance to buy maintenance and get Snagit 2019 for $12.49 instead of the $24.95 upgrade price. Call 1.517.381.5901 or toll-free 1.888.750.0685 to do that.
We do our best to communicate about maintenance at the time of purchase or upgrade (since that's most convenient for everyone), but understand that not everyone will jump on it right away.
We do our best to communicate about maintenance at the time of purchase or upgrade (since that's most convenient for everyone), but understand that not everyone will jump on it right away.
Thanks Daniel I appreciate the consideration. I'll call Techsmith sales as soon as I get home.
I got burned when I bought SnagIt in September for $45 and upgraded to Mojave in December, making it impossible to do screen capture. I had NO idea about Maintenance as an option. Now, it order to "fix" my unusable software, I have to pay another $25. This is ridiculous!
No its normal for techsmith. Of course if you have the time ringing them they may make an exception.
. Not everyone will ring so I guess they maximize their sales.
Good luck.
Strange how other companies seen to be able to give updates for free! I guess they respect their customers more.
. Not everyone will ring so I guess they maximize their sales.
Good luck.
Strange how other companies seen to be able to give updates for free! I guess they respect their customers more.
Chris Larson, Snagit Technical Product Manager
Hi springerhelp,
All known Mojave bugs have been fixed in both Snagit 2018 and Snagit 2019. If you're still seeing Mojave troubles with Snagit Mac 2018.2.6, please open a support ticket and we will get them fixed.
All known Mojave bugs have been fixed in both Snagit 2018 and Snagit 2019. If you're still seeing Mojave troubles with Snagit Mac 2018.2.6, please open a support ticket and we will get them fixed.
2018 does appear to be functioning now. Thank you.
Joe
Then, when clicking on it, the link takes you to Snagit 2018. This is a clear indication to a customer not to upgrade, as 2019 must be imminent.
Mahdi
rizwandean
m_dawg
Chris Larson, Snagit Technical Product Manager
tom.hall
rizwandean
damianrx
you put a link in your first post to purchase the maintenance but it also wants me to purchase snagit2018 which I already own.
Based on the pain Camtasia users are suffering from the price gouging from Camtasia 9 to releasing Camtasia2018 at US$99 I wanted to avoid being in the same situation with Snagit2019. I own Camtasia 9 but can't justify spending the "upgrade price" as it converts much higher for Australia.
Do you have a link to only purchasing the Maintenance?
Have they corrected the purchase price to reflect my location based on my account details for example? e.g. US$99 but you don't mention it is US dollars until checkout and it is a shock to my system the increase ~AU$138.95!
If you're still looking for Beta testers I have some projects I could test it on.
Thanks.
Chris Larson, Snagit Technical Product Manager
damianrx, If you purchased within the last 90 days, you do have the option to purchase our Maintenance Agreement program for $12.49 instead of the full upgrade price. If it hasn't been within the 90 days, still contact Sales please. This will allow you to be covered for free upgrades and priority online technical support for 12 months from the date of your original purchase. If you would like to add the maintenance on to your order, our Sales team would be happy to help you out with that over the phone. Once this order has been completed and Snagit 2019 comes out, we will be able to provide you with a new Snagit 2019 license key.
Contact our Sales team online
By phone, contact our sales team at:
Phone: +1.517.381.2300
Toll Free: 888.750.0685 (U.S. & Canada Only)
We are open Mon-Fri, 8AM to 7PM Eastern Standard Time.
AS
Rick Stone
And here's the thing. The comment comes off sounding as if you feel you are having some gun pointed at your head and you are being extorted into an unwanted upgrade.
The simple truth here is, if you don't wish to upgrade, don't! Your version will still work for a long while.
damianrx
If the software worked correctly on each release then I wouldn't care about upgrading as often as Techsmith seem to think we should. In this case I would totally agree with you.
However that's not the case.
A Major release is usually because something major has been introduced. Not just a new look or changing the menu bar and removing some of the features from a previous version.
Or fixing the problems that were in the previous version.
But when you buy software that has flaws in it and they haven't been addressed with free upgrades then I consider it to be a con and a ripoff.
Just have a read of the forums which I know you frequent and you will know better than me that there are many requests for fixes that just aren't addressed.
Even Microsoft release free patches / fixes so your statement is a little floored.
Dash cam companies even release updates to their Hardware long after you have purchased it, and shock horror IT IS FREE!
No gun to my head and no arm twisting all true but they really need to make the software they release work correctly, and if it has faults update the faults BEFORE any new so called release is issued.
Perhaps Techsmith should just go to monthly subscription which should help them remain financial going forward. They are already doing this just by a different name called Maintenance... Which really means you pay for our fixes for the year for being our beta testers.
Of course they would completely lose me as a repeat purchaser but I doubt one person leaving would have any impact.
@Chris thanks for the link but it only will permit a total purchase. I'm also in Australia so I don't think I will be ringing those numbers you supplied.
AS
Once people see that your only interest is to start nickle and dime-ing them they move onto something else that they perceive as better value. Yes I have a choice alright and that is to support software developers for as long as I see that they provide value for a product and not expect me to pay for a few tweaks after only 2 months of ownership. Had I purchased it 10 months ago then I would probably have no gripe.
It's relatively easy to add minor changes that people have been asking in the forums to be implemented and then call it an upgrade every 12 months so people end up paying for stuff that should have been in it anyway perhaps.
People can get pretty much any software they want for free off the dark web! I'd rather keep someone in a job by paying for something while hoping at the same time the company values my support. Expect to charge me for a minor update after 2 months of ownership then feel free to risk my future investments.
Sure, you might try and get another $20 out of me now for a short-gain profit. But leave me with the wrong impression and you stand to loose a lot more overtime. Windows snipping tool and Affinity designer might take me a little longer, but the feeling of not being ripped off will last far longer.
Chris Larson, Snagit Technical Product Manager
You can definitely check out the reveal of new features video here, and make a decision if Snagit 2019 is worth it to you: https://discover.techsmith.com/snagit-2019-images-are-better/
In the video, Tony mentions how we're our current plan is to move Snagit to an annual release cycle, so our major releases will be more predictable than they have been (releasing around October every year). That might shift around a bit depending on if Windows or macOS has breaking changes in their major releases. But we'll be targeting that time of year.
As far as ongoing bug fixes, with our annual releases (releases with the yearly naming convention), it's true that most new enhancements will be going into the current major version. But we're supporting recent annual releases when it comes to major workflow bugs (can’t capture image or video, main editor tools are broken, or can’t save) and security fixes. Upcoming example: we currently have a 18.2.3 for the Windows version planned after 19.0.0 comes out next week.
Also, if you can't or prefer not to call our Sales team on the phone, you can definitely communicate with them over email, just create a ticket at this link: https://www.techsmith.com/application/salescontact/ I can also pass along your email address and they can contact you, if you want to get on Maintenance.
Maintenance takes all the worry out of making these upgrade purchase decisions every year if you see long term value in new features and tweaks, you’ll just pay the $12.49 USD a year.
I really hope that helps. We're trying to make a great product you see value in.
AS
"This site can’t be reached
www.techsmith.com refused to connect."
I am in the UK, can you pass this on to the relevant department please?
Chris Larson, Snagit Technical Product Manager