Snagit 2019 Video recording crash recovery

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  • Updated 1 month ago
recording crash on my Mac. Can I recover it somehow? where is it?
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Mark Baggesen

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Posted 1 month ago

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Luke Griffioen, Employee

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Hi,

We're so sorry this happened to you. It's likely that the file is corrupt, but there is a small chance we can fix it for you if that's the case. Here are the two places the video file might be:

~/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/Snagit 2019/PendingCaptures

/private/var/folders/x8/k1t5qrf904n3mw61n7b9dl6r000_41/T/2020-...(current date).mp4