Snagit 2020: Check for updates doesn't find any update

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  • Updated 4 months ago
  • (Edited)
Problem description:Current installed Snagit version: 2020.0.0 (64bit) (Build 4460) - 30-9-2019

1. Rightmouse click on Snagit icon in taskbar -> Help -> Check for Updates
2. Snagit is checking for updates
3. Message is displayed: "You currently have the latest version of Snagit"

Since version 2020.1 is available for download I would expect to see different behaviour when checking for updates.

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mathijs.groen.werk

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  • confused

Posted 5 months ago

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Joe Morgan

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Interesting, what I get is a checking for updates twirling icon.



I checked task manager and theres internet activity and CPU usage. I download and install manually. So I don't know what the spinning icon depicts. Downloading???
I let others be new build Guinea pigs. Updates tend to fix some things and break others.I just watch the forum for a while, see what is reported.If the problems don't effect me or few are reported. I decide if I'm ready to update.

Adobe CC just released their 2020 versions. Their pretty rough these days. I won't update till spring, their new releases have a lot of bugs. It's as if their letting the consumer be the main beta test group.

For what its worth.
Regards,Joe
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Jhapiro Shapiro

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I am having the same problem. In my case I was notified of the update with a popup, told it didn't install properly, and the"Things to Try Next" dialog disappeared rapidly. I have not yet tried a manual update.
Silenus
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Rick Stone

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Same issue here. I won the "let's restart your PC!" lottery overnight. When I signed in this morning SnagIt notified me that there was an update available. I clicked the button and said SURE, update away! And SnagIt immediately  looked like this:



Then I briefly saw a message that the update failed. 

Finally I tried checking for updates. And it checked. And it checked. And it checked. For a really Really REALLY long time. But it did finally present the dialog saying an update was available. I ended up just dismissing the dialogs and will now try manually downloading the update and installing that way.

Happy Thursday all! Rick :)

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Rick Stone

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I do have to say that so far, this has been quite the "comedy of errors" this morning. 

After manually downloading, I clobbered SnagIt and the SnagIt Editor, then proceeded to try and install the update. BOOM! Oh? SnagIt is running you say? I see absolutely no evidence of it on my system. Nothing in the System Tray and nothing in the Taskbar.

Okay, off to Task Manager we go. 

Hmmmm, seems SnagIt Editor is still running even though I thought I killed it! So POOF! Begone!

Installation finally commences.
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mathijs.groen.werk

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This is really bothering me.
Even if I shut down all network adapters on my pc, so pc is isn't connected anymore, Snagit checks for updates and displays the same message! "You currently have latest version" ?? (while I am not)

Come on!?!?!?! You can't be serious. Snagit isn't even possible to search for newer version in this case! Since no connection available. In this case I expect an error: "Can't check for updates, cant connect", or something like that...

This updater is really really something to work on! (current state: shitty software).




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jkdyer

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I would like to add that it seems to take WAY too long to check for updates. I'm not on a VPN or behind a corporate firewall, and it's going on  ... five minutes now. Y'all need to fix this. And it's not unique to this computer either. I've seen it on previous versions on previous computers.