Snagit 2020 crashes frequently on Windows 10

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  • Updated 1 week ago
As evidenced by the icon disappearing from the system tray, Snagit keeps crashing for no apparent reason. This is happening frequently with v2020 but has been happening for quite a while going back to previous versions. 
Is anyone else experiencing this? If so, what is the solution?
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ddwashbu

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Posted 2 months ago

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Jeff V. Pulver

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Windows 10 is on my system and I have not had that experience. I am constantly using Snagit. Which icons disappear, the blue one or the orange one? Occasionally I see two orange icons when I show hidden icons. When I do that , one disappears by itself. The blue icon is almost always on my task bar. I have found that when I close Snagit, sometimes it is really not closed. When I look in the Task Manager,Snagit is still there. Next time it crashes check the Task Manager and see if it is still there. If it is, then close it there and restart Snagit. Maybe that will make a difference.
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Rick Stone

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I'm in the same boat as Jeff here. I too am using Windows 10 with most recent updates.

Actually, it seems SnagIt 2020 is more stable for me than earlier versions were. I did see occasional crashes with SnagIt versions earlier than 2020. I seldom see crashes with 2020.

On a side note, Jeff mentions a Blue and an Orange SnagIt icon.

I believe the Blue icon represents the SnagIt Editor is running, while the Orange icon represents the SnagIt Capture component is running.

Cheers... Rick :)
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Ed Covney

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One more for having never had a problem from v8 to 2020.0.1
dd- have you looked at the event viewer? [search "event viewer"]


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mitch

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I have the exact same problem as ddwashbu.  It opens and runs but as soon as I try to capture anything (click the Camera icon) the app crashes.  If I have the editor open as well they both crash.
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Ed Covney

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Mitch, ddwashbu - Have either of you inspected the Windows logs?
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jbird.m1

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Same issue here.  Worked for about a week on a fresh install, then crashes upon pressing the 'print screen' button.  I uninstalled, reinstalled, same issue.  I deleted the repository directory and let it create a fresh one, no help.   In the event viewer I'm seeing a:  "Failed to find endpoint in UploaderService.config file. "  

After bombing, I will add I can see the Orange 'S' in the task bar, but will quickly disappear once I float over it w/ the mouse.
(Edited)
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jbird.m1

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Still happening with no resolve.  
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slshults

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Same problem here, Windows 10.0 (64) Build 18363 (1909 with all currently-available updates installed.) I've seen this for the last few updates, and the problem remains in  Snagit 2020.1.0.4965 (64bit.)

Here are the crumbs it leaves in Event Viewer:
Service has started with no default endpoint
 File:  UploadService.cpp
 Line:  250
 Function:  Uploader::Initialize
 
 Code:  4294967294
 Text: Failed to find endpoint in UploaderService.config file. 
The file was located in: 
C:\ProgramData\TechSmith\Uploader\UploaderService.config

All I did was hit printscreen. I have never configured any sharing or uploading. I've touched nothing in the "View --> Share" dialog of the app, or in the "Share" tab of the SnagIt Editor Preferences.

On the "Advanced" tab of SnagIt Editor Preferences, "Allow sharing to SnagIt" is unchecked / not enabled.

I can't help but wonder if that checkbox has even been tested in that state. Maybe QA couldn't imagine why anyone would ever uncheck that box?  (I'd attach a screenshot showing it's disabled, but SnagIt can't capture its own settings dialogs. Irony.)

Perhaps just as important as the question "Why does it keep crashing when I hit printscreen?" is the question "Why the hell is Snagit trying to invoke the uploader service even though I have no sharing options configured and 'allow sharing to snagit' is disabled?"

A more paranoid user would ask "why are you spying on me?" but my question is:

Why are you wasting system resources and slowing things down by trying to invoke the uploader service when I press printscreen, even though I have it configured in a way that uploads are not allowed?  (Stop trying to do things that don't need to be done and you'll speed things up, and you'll avoid errors with services that shouldn't even be invoked in the scenario.)
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jbird.m1

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Found the solution to my issue.  It was the docking station, which was one of those awful cheap Kensington vertical ones.   Nothing but issues with video and keeping USB's connected.  Doesn't matter how many times it get's swapped out, they are apparently not good devices.    Moved to a name brand USB-C device made my the manufacture of the laptop, and all is good.  SnagIT works once again.