SnagIt 2020 Mac duplicates every image capture

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  • Updated 1 month ago
Since upgrading to SnagIt 2020 Mac every time I do a screen capture (image) SnagIt creates two copies of the capture and stores two copies in my clipboard.

Frustrating as when I go to paste the latest capture in an email or a message there are always two copies.
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Derek Erb

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Posted 1 month ago

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Luke Griffioen, Employee

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Hi,

That's an interesting issue! I tried a few things and I'm not seeing this, so I have a few questions about your setup:

1. What version of Snagit 2020 and macOS are you running?
2. Are you using a capture preset or just the big red button?
3. Are you actually getting 2 captures appearing in Snagit's editor?
4. What email client are you seeing this with? Does it happen if you paste into other apps, like maybe a word document?
5. Do you have a clipboard manager app that lets you see what's in your clipboard? If so, is it showing duplicates?

A little technical background for these questions if you're interested: when you copy something to clipboard it's standard to put a few different file formats there so each destination you paste into can decide what format it wants. Basically i'm trying to figure out if this is a bug with Snagit or with the destination you're pasting to.
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Luke Griffioen, Employee

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Thanks for the info, the only times I've seen double captures is if i have a capture profile and i accidentally hit the hotkey twice, but that's an intermittent occurrence and it sounds like you're seeing it every time. If you open up a ticket with our Tech Support they can work with you directly to figure out why this is happening.
(Edited)
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Tony Coty

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I just did a capture, 2 minutes ago, and got double pastes at bottom of my editor. As I look at the previous captures at bottom of editor, I see duplicates and singles.,  I know I don't hit the hot key twice. My hot keys are "Command+Z" and once I click those two, it goes into the capture mode.  Luke, if you happen to find out what causes this, please post it, I dread having to do a support ticket.
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Luke Griffioen, Employee

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Is there any chance you have 2 capture presets with the same hotkey?
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Derek Erb

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I have gone ahead and opened a support ticket ... 
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Tony Coty

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Luke, here is my hot key presets