Snagit 2020 mfeatures missing

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  • Updated 1 month ago
I have just bought SnagIt 2020 and checked that I have the latest update. But some of the features discussed in the TechSmith tutorials are missing. For example, there is no Template option on the Create menu in the editor. And when I control-click various images in the tray and right-click on one, there is no Combine command. What has gone wrong?
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geoffrey

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Posted 1 month ago

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Rob Morrison, Employee

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It sounds like you may have installed the 32-bit version of Snagit 2020.  Combine in Template and Create Image from Template require the 64-bit version.  Are you on a 32-bit Windows machine?
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geoffrey

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Oh, damn. That wasn't made clear in the marketing!!!
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Rob Morrison, Employee

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I understand that can be frustrating.  It is found in the system requirements near the bottom of this page in the FAQ, https://www.techsmith.com/screen-capture.html: "64-bit Snagit installation required for Create Images from Templates feature."

Are you using a 32-bit Windows machine?

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geoffrey

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Yes, I have a 32-bit laptop.
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geoffrey

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OK, one more problem. I don't get the Scrolling Window arrows, so I try Panoramic instead. Yet every time I scroll to the bottom of a web page with Panoramic scrolling, the bottom of the web page is missed.
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Rob Morrison, Employee

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If you would like to return Snagit, please refer to this page: https://support.techsmith.com/hc/en-us/articles/203732668.
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Rob Morrison, Employee

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For Panoramic, are you selecting all the way down to the bottom of the page before you hit the Start button?
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geoffrey

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No, I thought the idea was that you selected a region (as per your online tutorial), clicked START  and then scroll. Are you saying I should have selected the whole of the visible area before scrolling?
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geoffrey

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OK, Rob. I get it now. I should have thought before responding. Thanks for your help.
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Rob Morrison, Employee

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You just need to select enough so that when you get to the bottom of the page and cannot scroll anymore, the content you want lands within your selected area.  To do that, you may just need to select more vertical area.
(Edited)
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Rick Stone

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Just a tip to offer up here. I personally find that sometimes it's really difficult to get that bottom area included. So I'll often work "backwards" by selecting the area (sometimes it requires putting the browser from full screen to windowed) then using Panoramic to scroll the page UPWARD.