Snagit 3.3.5 capture not working?

Snagit 3.3.5 capture isn't working after I updated macOS to 1012.4.
Nothing happens when I click "New capture" from menu, or the shortcut key.
Is it still supported?
Will there be a fix?

resting

9 Posts
1 Reply Like

Posted 3 years ago

3 years ago

Robert R., Online Community Admin

1599 Posts
500 Reply Likes

Hello;

At this time there are no plans to update Snagit 3 on Mac to work on Mac OS X 10.12 (the only version supported/compatible with Mac OS X 10.12 Sierra is Snagit 4 on the Mac). If you install Snagit 3 on a support OS (Mac OS X 10.11 for instance) do you have the issue? If you download the trial for Snagit 4, do you have the issue?

-Robert

Comment

2017-03-31T19:40:04+00:00

resting

9 Posts
1 Reply Like

Just tried Snagit4, still having the same problem. Clicking on capture or the shortcut doesn't do anything. Nothing happens.
I think it was still working fine in Snagit 3 previously. Not sure what I did in between, but the major change I did should be the macOS update along with XCode and some commandline tools via App Store.

2017-03-31T23:35:02+00:00

resting

9 Posts
1 Reply Like

It started working again today. Probably needed a reboot. Tried Snagit 3 again and its working too.Update: I spoke too soon. The problem came back the moment I tried capturing. Snagit 4 works though. Probably something broke in 3.

(Edited)

2017-04-01T00:47:16+00:00

resting

9 Posts
1 Reply Like

So is there an upgrade option from 3 to 4 instead of paying for the full price?

3 years ago

David Grover

1 Post
0 Reply Likes

I'm having the same problem. After upgrading to 10.12.4 I no longer have the capture option, only the editor.

Comment

3 years ago

korkmaz.yurdakul

14 Posts
0 Reply Likes

Hi, Same here my capture menu is lost and I can not reveal it I have the version 3.3.5 and now I can not use it at all. Is there any progress from Techsmith or snag it guys? Can anyone help? Also, can any of the TechSmith or Snag it guys advise why should we pay extra and upgrade to Snag it 4 which instead we can have an OS update of the product which we have already paid the full price?

(Edited)

Comment

3 years ago

aaronyaeger

1 Post
0 Reply Likes

It looks like the latest OS X patch broke snagit 3. Working one day and broken the next. Is there an upgrade path for current snagit owners?

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2017-04-06T01:51:13+00:00

resting

9 Posts
1 Reply Like

I've tried v3.3.7 and its working for me and am still using it at the moment.
You'll have to download it from their website cause MAS is only up to 3.3.5.
The cursor becomes gigantic during capture, but I don't using capture with cursor so thats something to consider.
There's an upgrade option for v3 owners...check this thread https://feedback.techsmith.com/techsmith/topics/my-capture-menu-is-lost-and-i-can-not-reveal-it-i-ha...

2 years ago

Rod Taubman

2 Posts
0 Reply Likes

I having the same issues. I have 3.3.5 and after upgrading to Sierra 10.12.4. Capture is now not working. Searching on-line to see what the fix or upgrade path is. I can't seem to find out the fix or workaround....

Comment

2017-04-24T11:21:55+00:00

Robert R., Online Community Admin

1597 Posts
495 Reply Likes

Hi Rod;

You'll want to follow the steps listed in this Support Article, note the bottom of the article where it refers to Mac OS X 10.12

-Robert

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