Snagit 4.0.5 (78078) for macOS 10.12 - Screen capture caused wicked hard core crash

  • 1
  • Problem
  • Updated 2 years ago
Executed screen capture with Snagit and boom went the dynamite! Please see crash report below.

Process:               Snagit [2703]Path:                  /Applications/Snagit.app/Contents/MacOS/Snagit
Identifier:            com.TechSmith.Snagit4
Version:               4.0.5 (78078)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Snagit [2703]
User ID:               501

Date/Time:             2016-10-11 23:31:31.802 -0400
OS Version:            Mac OS X 10.12 (16A323)
Report Version:        12
Anonymous UUID:        9486EAD2-AEBD-47E3-8C72-5F4943D8302C


Time Awake Since Boot: 920 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4
Termination Reason:    Namespace SIGNAL, Code 0x4
Terminating Process:   exc handler [0]

Application Specific Information:
Crashing on exception: Invalid parameter not satisfying: self.toolController

Application Specific Backtrace 1:
0   CoreFoundation                      0x00007fffb4bb57bb __exceptionPreprocess + 171
1   libobjc.A.dylib                     0x00007fffc9322a2a objc_exception_throw + 48
2   CoreFoundation                      0x00007fffb4bba312 +[NSException raise:format:arguments:] + 98
3   Foundation                          0x00007fffb660d390 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4   Snagit                              0x000000010c57d10e Snagit + 676110
5   Snagit                              0x000000010c5d9f48 Snagit + 1056584
6   CoreFoundation                      0x00007fffb4b426ac __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
7   CoreFoundation                      0x00007fffb4b425ab _CFXRegistrationPost + 427
8   CoreFoundation                      0x00007fffb4b42312 ___CFXNotificationPost_block_invoke + 50
9   CoreFoundation                      0x00007fffb4b00a32 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 2018
10  CoreFoundation                      0x00007fffb4affa1b _CFXNotificationPost + 667
11  Foundation                          0x00007fffb652d0e3 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
12  Snagit                              0x000000010c503be2 Snagit + 179170
13  Snagit                              0x000000010c4efb20 Snagit + 97056
14  Snagit                              0x000000010c4efd44 Snagit + 97604
15  Snagit                              0x000000010c4e9c83 Snagit + 72835
16  Snagit                              0x000000010c4e3c0a Snagit + 48138
17  Snagit                              0x000000010c51d5d4 Snagit + 284116
18  AppKit                              0x00007fffb2fd0294 -[NSView _showMenuForEvent:] + 58
19  AppKit                              0x00007fffb2b9fad1 -[NSView rightMouseDown:] + 100
20  Snagit                              0x000000010c51d889 Snagit + 284809
21  AppKit                              0x00007fffb3033130 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 6458
22  AppKit                              0x00007fffb303142a -[NSWindow(NSEventRouting) sendEvent:] + 541
23  AppKit                              0x00007fffb2ed23f2 -[NSApplication(NSEvent) sendEvent:] + 3190
24  Snagit                              0x000000010c6083bd Snagit + 1246141
25  AppKit                              0x00007fffb27b8009 -[NSApplication run] + 1002
26  AppKit                              0x00007fffb2782a8a NSApplicationMain + 1237
27  libdyld.dylib                       0x00007fffc9bfe255 start + 1
28  ???                                 0x0000000000000001 0x0 + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.AppKit               0x00007fffb2b2128e -[NSApplication _crashOnException:] + 109
1   com.apple.AppKit               0x00007fffb2bf15ad -[NSApplication _showException:] + 744
2   com.apple.AppKit               0x00007fffb2b211fc -[NSApplication reportException:] + 359
3   com.apple.AppKit               0x00007fffb27b80a7 -[NSApplication run] + 1160
4   com.apple.AppKit               0x00007fffb2782a8a NSApplicationMain + 1237
5   libdyld.dylib                 0x00007fffc9bfe255 start + 1

Thread 1:: Dispatch queue: com.apple.root.background-qos
0   libsystem_kernel.dylib         0x00007fffc9d2cfde __semwait_signal + 10
1   libsystem_c.dylib             0x00007fffc9cb3b92 nanosleep + 199
2   com.apple.Foundation           0x00007fffb66031fb +[NSThread sleepForTimeInterval:] + 156
3   com.TechSmith.Snagit4         0x000000010c780f2e 0x10c4d8000 + 2789166
4   libdispatch.dylib             0x00007fffc9bd0f5f _dispatch_call_block_and_release + 12
5   libdispatch.dylib             0x00007fffc9bc8128 _dispatch_client_callout + 8
6   libdispatch.dylib             0x00007fffc9bca099 _dispatch_root_queue_drain + 917
7   libdispatch.dylib             0x00007fffc9bc9cb7 _dispatch_worker_thread3 + 99
8   libsystem_pthread.dylib       0x00007fffc9e14746 _pthread_wqthread + 1299
9   libsystem_pthread.dylib       0x00007fffc9e14221 start_wqthread + 13

Thread 2:: com.apple.NSEventThread
0   libsystem_kernel.dylib         0x00007fffc9d2541a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fffc9d24867 mach_msg + 55
2   com.apple.CoreFoundation       0x00007fffb4b2dba4 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation       0x00007fffb4b2d021 __CFRunLoopRun + 1361
4   com.apple.CoreFoundation       0x00007fffb4b2c874 CFRunLoopRunSpecific + 420
5   com.apple.AppKit               0x00007fffb290fe9e _NSEventThread + 205
6   libsystem_pthread.dylib       0x00007fffc9e14abb _pthread_body + 180
7   libsystem_pthread.dylib       0x00007fffc9e14a07 _pthread_start + 286
8   libsystem_pthread.dylib       0x00007fffc9e14231 thread_start + 13

Thread 3:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib         0x00007fffc9d2541a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fffc9d24867 mach_msg + 55
2   com.apple.CoreFoundation       0x00007fffb4b2dba4 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation       0x00007fffb4b2d021 __CFRunLoopRun + 1361
4   com.apple.CoreFoundation       0x00007fffb4b2c874 CFRunLoopRunSpecific + 420
5   com.apple.CFNetwork           0x00007fffb3d01144 +[NSURLConnection(Loader) _resourceLoadLoop:] + 313
6   com.apple.Foundation           0x00007fffb655930d __NSThread__start__ + 1243
7   libsystem_pthread.dylib       0x00007fffc9e14abb _pthread_body + 180
8   libsystem_pthread.dylib       0x00007fffc9e14a07 _pthread_start + 286
9   libsystem_pthread.dylib       0x00007fffc9e14231 thread_start + 13

Thread 4:
0   libsystem_kernel.dylib         0x00007fffc9d2541a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fffc9d24867 mach_msg + 55
2   coop.plausible.CrashReporter   0x000000010d81b2a8 exception_server_thread + 202
3   libsystem_pthread.dylib       0x00007fffc9e14abb _pthread_body + 180
4   libsystem_pthread.dylib       0x00007fffc9e14a07 _pthread_start + 286
5   libsystem_pthread.dylib       0x00007fffc9e14231 thread_start + 13

Thread 5:
0   libsystem_kernel.dylib         0x00007fffc9d2d4e6 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fffc9e147c5 _pthread_wqthread + 1426
2   libsystem_pthread.dylib       0x00007fffc9e14221 start_wqthread + 13

Thread 6:
0   libsystem_kernel.dylib         0x00007fffc9d2d4e6 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fffc9e147c5 _pthread_wqthread + 1426
2   libsystem_pthread.dylib       0x00007fffc9e14221 start_wqthread + 13

Thread 7:
0   libsystem_kernel.dylib         0x00007fffc9d2d4e6 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fffc9e14632 _pthread_wqthread + 1023
2   libsystem_pthread.dylib       0x00007fffc9e14221 start_wqthread + 13

Thread 8:
0   libsystem_kernel.dylib         0x00007fffc9d2d4e6 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fffc9e14632 _pthread_wqthread + 1023
2   libsystem_pthread.dylib       0x00007fffc9e14221 start_wqthread + 13

Thread 9:
0   libsystem_pthread.dylib       0x00007fffc9e14214 start_wqthread + 0
1   ???                           0x00000000000000c0 0 + 192

Thread 10:
0   libsystem_kernel.dylib         0x00007fffc9d2d4e6 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fffc9e147c5 _pthread_wqthread + 1426
2   libsystem_pthread.dylib       0x00007fffc9e14221 start_wqthread + 13

Thread 11:
0   libsystem_kernel.dylib         0x00007fffc9d2d4e6 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fffc9e147c5 _pthread_wqthread + 1426
2   libsystem_pthread.dylib       0x00007fffc9e14221 start_wqthread + 13

Thread 12:
0   libsystem_kernel.dylib         0x00007fffc9d2d4e6 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fffc9e147c5 _pthread_wqthread + 1426
2   libsystem_pthread.dylib       0x00007fffc9e14221 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x00007ff0ad92be00  rbx: 0x00006080006459d0  rcx: 0x0000000000000001  rdx: 0x0000000000000000
  rdi: 0x0000618000c62500  rsi: 0x0000000000000a4d  rbp: 0x00007fff537279c0  rsp: 0x00007fff537279b0
   r8: 0x0000000008000100   r9: 0x0000000000000000  r10: 0x00007fffcf408fb8  r11: 0x000000000000ddff
  r12: 0x000000000000001d  r13: 0x00007fffb32f9ff5  r14: 0x00007fffc9314b40  r15: 0x00007fffcf409f80
  rip: 0x00007fffb2b2128e  rfl: 0x0000000000010202  cr2: 0x000000010cbf2000
  
Logical CPU:     6
Error Code:      0x00000000
Trap Number:     6


Binary Images:
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       0x10c9ac000 -        0x10c9e2fff +org.sparkle-project.Sparkle (1.13.1 git-17286ee - 1.13.1) <B9B0C770-D5D7-3B05-9A46-397CF3CB2783> /Applications/Snagit.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
       0x10ca06000 -        0x10ca86fff +com.TechSmith.SnagitCommon (1.0 - 1) <5E4D7380-7586-3791-8805-325424971717> /Applications/Snagit.app/Contents/Frameworks/SnagitCommon.framework/Versions/A/SnagitCommon
       0x10cb0c000 -        0x10cb16ff7 +com.techsmith.GIFMaker (1.0 - 1) <A7C5EB8C-6FC0-3862-956A-EB0AF8954D7A> /Applications/Snagit.app/Contents/Frameworks/GIFMaker.framework/Versions/A/GIFMaker
       0x10cb25000 -        0x10cc46fff +com.techsmith.TSCCapture (1.0 - 1) <9FF59C50-F3A6-373B-B160-15E580EEB15E> /Applications/Snagit.app/Contents/Frameworks/TSCCapture.framework/Versions/A/TSCCapture
       0x10cdc8000 -        0x10cddbff7 +com.techsmith.InProductMessaging (1.0 - 1) <C251F0A9-DDB4-3970-825C-C8C1B20C69BD> /Applications/Snagit.app/Contents/Frameworks/InProductMessaging.framework/Versions/A/InProductMessaging
       0x10cdf2000 -        0x10cdfbfff +com.techsmith.TSCSharing (1.0 - 1) <210E298A-C8DA-3B1A-A97F-39127117BC54> /Applications/Snagit.app/Contents/Frameworks/TSCSharing.framework/Versions/A/TSCSharing
       0x10ce09000 -        0x10ce12fff +com.techsmith.TSCSharingPlugin (1.0 - 1) <768C924F-EEA3-33B9-A800-2B7AE1906A7D> /Applications/Snagit.app/Contents/Frameworks/TSCSharingPlugin.framework/Versions/A/TSCSharingPlugin
       0x10ce23000 -        0x10ce35fff +com.kulakov.ShortcutRecorder (2.0) <D2B708CA-596A-3112-9F31-31D46372B3F8> /Applications/Snagit.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/ShortcutRecorder
       0x10ce49000 -        0x10ce72fff +com.binarymethod.BGHUDAppKit (1.0) <A64FDCB7-D388-3EFD-B9F9-4628B437D2FD> /Applications/Snagit.app/Contents/Frameworks/BGHUDAppKit.framework/Versions/A/BGHUDAppKit
       0x10ce8e000 -        0x10cecdff7 +com.growl.growlframework (2.0 - 2.0) <5BDDAB1E-D8A8-3CBC-89FB-2832F186BE32> /Applications/Snagit.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
       0x10cf00000 -        0x10cf5aff7 +com.techsmith.TSCGTL-TSC (2.0) <F1759D13-21C3-3FC7-AF27-192C86887B88> /Applications/Snagit.app/Contents/Frameworks/TSCGTL.framework/Versions/A/TSCGTL
       0x10cfaf000 -        0x10cfb1fff +libgthread-2.0.0.dylib (0) <B9FDE2E3-2763-31D1-A7EF-B2D267CBDD75> /Applications/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libgthread-2.0.0.dylib
       0x10cfb7000 -        0x10cff41c7  dyld (421.1) <A525EAEA-AF86-30C2-B360-3D093B4F0828> /usr/lib/dyld
       0x10d042000 -        0x10d07bfff +net.hockeyapp.sdk.mac (3.0 - 27) <552B57DE-E183-3820-9DAD-0A254F39187A> /Applications/Snagit.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
       0x10d0be000 -        0x10d10bfff +com.techsmith.RemixCallouts (1.0 - 1) <C638D03F-223A-314D-A6B5-0771724C0E06> /Applications/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/RemixCallouts
       0x10d18e000 -        0x10d1e4ff7 +com.techsmith.TechSmithKit (1.0 - 1) <AEABE6A6-668F-334E-97D2-676535A50DEA> /Applications/Snagit.app/Contents/Frameworks/TechSmithKit.framework/Versions/A/TechSmithKit
       0x10d243000 -        0x10d249ff7 +libswiftAVFoundation.dylib (2.2 - 703.0.18.8) <1E068DC6-290D-3FD3-9A1A-169CCD66C8BC> /Applications/Snagit.app/Contents/Frameworks/libswiftAVFoundation.dylib
       0x10d250000 -        0x10d259fff +libswiftAppKit.dylib (2.2 - 703.0.18.8) <D654F7A7-A6BB-335F-90FC-484B64FA7D0B> /Applications/Snagit.app/Contents/Frameworks/libswiftAppKit.dylib
       0x10d263000 -        0x10d4b5fff +libswiftCore.dylib (2.2 - 703.0.18.8) <1DB3DB43-E28D-3402-A97F-1940B81F592A> /Applications/Snagit.app/Contents/Frameworks/libswiftCore.dylib
       0x10d6ea000 -        0x10d6f2fff +libswiftCoreAudio.dylib (2.2 - 703.0.18.8) <F08E51C3-D4FF-3D47-87B9-FB9F2C5035AD> /Applications/Snagit.app/Contents/Frameworks/libswiftCoreAudio.dylib
       0x10d6ff000 -        0x10d703fff +libswiftCoreData.dylib (2.2 - 703.0.18.8) <A8EB6A2F-2FFF-3FD6-8482-2B67EF3186F3> /Applications/Snagit.app/Contents/Frameworks/libswiftCoreData.dylib
       0x10d70a000 -        0x10d714fff +libswiftCoreGraphics.dylib (2.2 - 703.0.18.8) <B533CD35-E0FE-3557-98CB-FD08E54B55E8> /Applications/Snagit.app/Contents/Frameworks/libswiftCoreGraphics.dylib
       0x10d727000 -        0x10d72bfff +libswiftCoreImage.dylib (2.2 - 703.0.18.8) <9071FC4E-5C46-3020-B6C7-1C655B3C87D5> /Applications/Snagit.app/Contents/Frameworks/libswiftCoreImage.dylib
       0x10d730000 -        0x10d738ff7 +libswiftCoreMedia.dylib (2.2 - 703.0.18.8) <30C51786-8CA7-3BEC-BDA6-9CE96C2A0346> /Applications/Snagit.app/Contents/Frameworks/libswiftCoreMedia.dylib
       0x10d741000 -        0x10d746fff +libswiftDarwin.dylib (2.2 - 703.0.18.8) <F786EB64-F887-3A04-B81A-FCF8F81BD167> /Applications/Snagit.app/Contents/Frameworks/libswiftDarwin.dylib
       0x10d752000 -        0x10d755fff +libswiftDispatch.dylib (2.2 - 703.0.18.8) <EBFB759C-56BF-36CF-A653-3A77E20CEFF4> /Applications/Snagit.app/Contents/Frameworks/libswiftDispatch.dylib
       0x10d75c000 -        0x10d79dff7 +libswiftFoundation.dylib (2.2 - 703.0.18.8) <08D4B327-D394-3612-AC42-1BA0248435F7> /Applications/Snagit.app/Contents/Frameworks/libswiftFoundation.dylib
       0x10d7e6000 -        0x10d7e9ff3 +libswiftIOKit.dylib (2.2 - 703.0.18.8) <9D5A41CB-0158-3F16-9AEF-BF8A6D974003> /Applications/Snagit.app/Contents/Frameworks/libswiftIOKit.dylib
       0x10d7ef000 -        0x10d7f4fff +libswiftObjectiveC.dylib (2.2 - 703.0.18.8) <ABA6A1E5-0008-377F-815D-F9B5C205FFC4> /Applications/Snagit.app/Contents/Frameworks/libswiftObjectiveC.dylib
       0x10d7ff000 -        0x10d804ff7 +libswiftWebKit.dylib (2.2 - 703.0.18.8) <A3C0B466-0222-3B95-86BD-68C8AA13A361> /Applications/Snagit.app/Contents/Frameworks/libswiftWebKit.dylib
       0x10d80b000 -        0x10d834ff7 +coop.plausible.CrashReporter (1.0) <037FC6FA-6FB2-3584-9DD0-145D468013C9> /Applications/Snagit.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
       0x10d854000 -        0x10d8feff7 +libcairo.2.dylib (0) <C5557D6E-E999-3DA4-A8CD-5FEA7586B294> /Applications/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libcairo.2.dylib
       0x10d92d000 -        0x10d959ff7 +libfontconfig.1.dylib (0) <B20A80E8-7C22-3FCB-ADFF-6A37CEA088D2> /Applications/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libfontconfig.1.dylib
       0x10d968000 -        0x10d9daff7 +libfreetype.6.dylib (0) <818A8E2F-BE3C-3901-9210-13A31DD4029F> /Applications/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libfreetype.6.dylib
       0x10d9f6000 -        0x10da28fff +libpango-1.0.0.dylib (0) <9A18B2E4-6BA2-3AAE-951D-C837FC875F81> /Applications/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libpango-1.0.0.dylib
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    0x7fffc87f5000 -     0x7fffc881ffff  libc++abi.dylib (307.2) <1CEF8ABB-7E6D-3C2F-8E0A-E7884478DD23> /usr/lib/libc++abi.dylib
    0x7fffc8820000 -     0x7fffc8830ffb  libcmph.dylib (6) <2B5D405E-2D0B-3320-ABD6-622934C86ABE> /usr/lib/libcmph.dylib
    0x7fffc8831000 -     0x7fffc8846ffb  libcompression.dylib (34) <AEF908E6-C0FE-3884-BD45-FB37A035545D> /usr/lib/libcompression.dylib
    0x7fffc8847000 -     0x7fffc8847ff7  libcoretls.dylib (121.1.1) <F3BAB54C-DA82-37C3-A218-46FEB179D555> /usr/lib/libcoretls.dylib
    0x7fffc8848000 -     0x7fffc8849ffb  libcoretls_cfhelpers.dylib (121.1.1) <D12709F3-BBE3-3CF7-9070-C2A0803F5526> /usr/lib/libcoretls_cfhelpers.dylib
    0x7fffc8903000 -     0x7fffc89e7ff3  libcrypto.0.9.8.dylib (64) <4CB423CE-0B86-334A-9335-FEE75198024F> /usr/lib/libcrypto.0.9.8.dylib
    0x7fffc8b85000 -     0x7fffc8bd8ff7  libcups.2.dylib (450) <04CA1F55-4B70-3D65-B4B1-62F6C271A9EF> /usr/lib/libcups.2.dylib
    0x7fffc8c29000 -     0x7fffc8c30ff3  libdscsym.dylib (145) <0972B577-B427-3A1C-A9E7-325B6B265135> /usr/lib/libdscsym.dylib
    0x7fffc8c52000 -     0x7fffc8c52fff  libenergytrace.dylib (15) <A1B040A2-7977-3097-9ADF-34FF181EB970> /usr/lib/libenergytrace.dylib
    0x7fffc8c62000 -     0x7fffc8c67ff3  libheimdal-asn1.dylib (498) <8F3F1AE8-CE4A-355C-82E3-74DA46B5BB02> /usr/lib/libheimdal-asn1.dylib
    0x7fffc8c68000 -     0x7fffc8d5aff7  libiconv.2.dylib (50) <42125B35-81D7-3FC4-9475-A26DBE10884D> /usr/lib/libiconv.2.dylib
    0x7fffc8d5b000 -     0x7fffc8f80fff  libicucore.A.dylib (57131.0.1) <72594943-D25E-3F70-A4AC-8E9F9F442B7E> /usr/lib/libicucore.A.dylib
    0x7fffc8f86000 -     0x7fffc8f87fff  liblangid.dylib (126) <3F4530C9-8BE1-3AA7-9A82-98694D240866> /usr/lib/liblangid.dylib
    0x7fffc8f88000 -     0x7fffc8fa1ffb  liblzma.5.dylib (10) <44BD0279-99DD-36B5-8A6E-C11432E2098D> /usr/lib/liblzma.5.dylib
    0x7fffc8fa2000 -     0x7fffc8fb8ff7  libmarisa.dylib (5) <2183D484-032D-3DE5-8984-3A14006E034E> /usr/lib/libmarisa.dylib
    0x7fffc8fb9000 -     0x7fffc9262fff  libmecabra.dylib (744) <545EDC2D-22BB-3E8F-BFD3-921447581D9F> /usr/lib/libmecabra.dylib
    0x7fffc9295000 -     0x7fffc930dffb  libnetwork.dylib (856.1.8) <30FC3C60-CCA9-3E2B-80AA-DE53F5762374> /usr/lib/libnetwork.dylib
    0x7fffc930e000 -     0x7fffc96e3127  libobjc.A.dylib (706) <47104A1B-13E8-369F-BC36-27FF465809FD> /usr/lib/libobjc.A.dylib
    0x7fffc96e6000 -     0x7fffc96eafff  libpam.2.dylib (21) <352F8FF6-2248-3594-B357-8D031DEFB06C> /usr/lib/libpam.2.dylib
    0x7fffc96eb000 -     0x7fffc971bff7  libpcap.A.dylib (67) <450DB888-2C0C-3085-A5F1-69324DFE902C> /usr/lib/libpcap.A.dylib
    0x7fffc9739000 -     0x7fffc9755ffb  libresolv.9.dylib (64) <A244AE4C-00B0-396C-98FF-97FE4DB3DA30> /usr/lib/libresolv.9.dylib
    0x7fffc9756000 -     0x7fffc978ffff  libsandbox.1.dylib (592.1.3) <0024D751-23D8-35DF-87CF-72E489DA2F9F> /usr/lib/libsandbox.1.dylib
    0x7fffc9790000 -     0x7fffc97a2ffb  libsasl2.2.dylib (209) <5A177BA8-362D-32DA-8D14-69AB191648B3> /usr/lib/libsasl2.2.dylib
    0x7fffc97a3000 -     0x7fffc97a4ff3  libspindump.dylib (228) <F80FAB75-D656-3FDA-8753-D3D6771B17E6> /usr/lib/libspindump.dylib
    0x7fffc97a5000 -     0x7fffc98e6ffb  libsqlite3.dylib (252) <A531C105-64D7-37C0-B999-9320047B71C5> /usr/lib/libsqlite3.dylib
    0x7fffc9942000 -     0x7fffc9992fff  libstdc++.6.dylib (104.1) <91F66BFD-F927-301F-B8F3-578A5CEA78F4> /usr/lib/libstdc++.6.dylib
    0x7fffc99d7000 -     0x7fffc99e4fff  libxar.1.dylib (354) <AAFCF321-8100-3622-880B-9661DCA35D69> /usr/lib/libxar.1.dylib
    0x7fffc99e8000 -     0x7fffc9ad7ffb  libxml2.2.dylib (30.11) <26676155-64CE-323F-B73C-AD77AF5982E8> /usr/lib/libxml2.2.dylib
    0x7fffc9ad8000 -     0x7fffc9b01fff  libxslt.1.dylib (15.8) <FFF5DD45-F544-34B2-BE3C-DB877DC60081> /usr/lib/libxslt.1.dylib
    0x7fffc9b02000 -     0x7fffc9b13ff3  libz.1.dylib (67) <46E3FFA2-4328-327A-8D34-A03E20BFFB8E> /usr/lib/libz.1.dylib
    0x7fffc9b22000 -     0x7fffc9b26ff7  libcache.dylib (79) <84E55656-FDA9-3B29-9E4F-BE31B2C0AA3C> /usr/lib/system/libcache.dylib
    0x7fffc9b27000 -     0x7fffc9b31fff  libcommonCrypto.dylib (60092.1.2) <79F738D8-0AD7-3DEA-AF80-E0F8B90B74E3> /usr/lib/system/libcommonCrypto.dylib
    0x7fffc9b32000 -     0x7fffc9b39fff  libcompiler_rt.dylib (62) <486BDE52-81B4-3446-BD72-23977CAE556F> /usr/lib/system/libcompiler_rt.dylib
    0x7fffc9b3a000 -     0x7fffc9b42fff  libcopyfile.dylib (138) <0DA49B77-56EC-362D-98FF-FA78CFD986D6> /usr/lib/system/libcopyfile.dylib
    0x7fffc9b43000 -     0x7fffc9bc5ff3  libcorecrypto.dylib (442.1.3) <1CA8B679-810E-3C04-945A-4AC19372CDC7> /usr/lib/system/libcorecrypto.dylib
    0x7fffc9bc6000 -     0x7fffc9bf8fff  libdispatch.dylib (703.1.4) <12B1D95B-283D-325D-85AB-29A2FFD36987> /usr/lib/system/libdispatch.dylib
    0x7fffc9bf9000 -     0x7fffc9bfeff3  libdyld.dylib (421.1) <CDFBDC9C-418C-369D-B433-F64B0630E640> /usr/lib/system/libdyld.dylib
    0x7fffc9bff000 -     0x7fffc9bffffb  libkeymgr.dylib (28) <09CD7CA6-46D2-3A9F-B9F1-7C4CA5CA0D68> /usr/lib/system/libkeymgr.dylib
    0x7fffc9c00000 -     0x7fffc9c0cffb  libkxld.dylib (3789.1.32) <48BDBE7F-AAE6-3050-9017-6959051CF16A> /usr/lib/system/libkxld.dylib
    0x7fffc9c0d000 -     0x7fffc9c0dfff  liblaunch.dylib (972.1.5) <DC31FDEA-FD81-335E-BAA8-5A7395D20772> /usr/lib/system/liblaunch.dylib
    0x7fffc9c0e000 -     0x7fffc9c13fff  libmacho.dylib (894) <1EAE5ADD-490C-3B1F-9F97-447BA8E0E90F> /usr/lib/system/libmacho.dylib
    0x7fffc9c14000 -     0x7fffc9c16ff3  libquarantine.dylib (85) <78EF62D8-C890-3FC0-937A-C2FD8CEF8992> /usr/lib/system/libquarantine.dylib
    0x7fffc9c17000 -     0x7fffc9c18ffb  libremovefile.dylib (45) <C4FC07FF-ED86-382E-B06F-33C34718080C> /usr/lib/system/libremovefile.dylib
    0x7fffc9c19000 -     0x7fffc9c31ff7  libsystem_asl.dylib (349.1.1) <F0987490-8427-367F-B302-A05A7D61FEBF> /usr/lib/system/libsystem_asl.dylib
    0x7fffc9c32000 -     0x7fffc9c32ff7  libsystem_blocks.dylib (67) <B8C3701D-5A91-3D35-999D-2DC8D5393525> /usr/lib/system/libsystem_blocks.dylib
    0x7fffc9c33000 -     0x7fffc9cc0fe7  libsystem_c.dylib (1158.1.2) <5F260836-48E4-3F57-8553-62D2DA228A1F> /usr/lib/system/libsystem_c.dylib
    0x7fffc9cc1000 -     0x7fffc9cc4ffb  libsystem_configuration.dylib (888.1.2) <67BB9D8B-2430-38AD-81A7-F0EC924B2590> /usr/lib/system/libsystem_configuration.dylib
    0x7fffc9cc5000 -     0x7fffc9cc8fff  libsystem_coreservices.dylib (41.1) <11F22E6C-0DCB-3699-A4F0-C99E301E56E9> /usr/lib/system/libsystem_coreservices.dylib
    0x7fffc9cc9000 -     0x7fffc9ce1ffb  libsystem_coretls.dylib (121.1.1) <8F7E9B12-400D-3276-A9C5-4546B0258554> /usr/lib/system/libsystem_coretls.dylib
    0x7fffc9ce2000 -     0x7fffc9ce8fff  libsystem_dnssd.dylib (765.1.2) <C5FF2025-C60B-39C6-B205-6BF1BC51D1B3> /usr/lib/system/libsystem_dnssd.dylib
    0x7fffc9ce9000 -     0x7fffc9d12fff  libsystem_info.dylib (503) <C686B834-5E7D-382C-AF6E-44AB78EE83E2> /usr/lib/system/libsystem_info.dylib
    0x7fffc9d13000 -     0x7fffc9d35ff7  libsystem_kernel.dylib (3789.1.32) <5C68A0D7-C3C9-3E52-B983-EDE9A28AB6FC> /usr/lib/system/libsystem_kernel.dylib
    0x7fffc9d36000 -     0x7fffc9d7dfe7  libsystem_m.dylib (3121.4) <E3370D16-EBAA-3C7F-AC56-2D6EAD7DB0A4> /usr/lib/system/libsystem_m.dylib
    0x7fffc9d7e000 -     0x7fffc9d9cff7  libsystem_malloc.dylib (116) <3DD17B88-B7A4-38B9-9E95-AB88E1C3B647> /usr/lib/system/libsystem_malloc.dylib
    0x7fffc9d9d000 -     0x7fffc9df3fff  libsystem_network.dylib (856.1.8) <A8973360-956A-33BF-9971-14D59C84E0D1> /usr/lib/system/libsystem_network.dylib
    0x7fffc9df4000 -     0x7fffc9dfdff3  libsystem_networkextension.dylib (563.1.11) <1C551832-9360-36DD-A7BA-52B55A171720> /usr/lib/system/libsystem_networkextension.dylib
    0x7fffc9dfe000 -     0x7fffc9e07ffb  libsystem_notify.dylib (165) <AF77D471-6B13-36BA-B144-7E7DDB9DBA9F> /usr/lib/system/libsystem_notify.dylib
    0x7fffc9e08000 -     0x7fffc9e10fe7  libsystem_platform.dylib (126.1.2) <884DDF42-3CAE-334A-82CE-965617130FB1> /usr/lib/system/libsystem_platform.dylib
    0x7fffc9e11000 -     0x7fffc9e1bfff  libsystem_pthread.dylib (218.1.3) <050AE77B-4F4B-334A-A5BA-CF0D10AF5304> /usr/lib/system/libsystem_pthread.dylib
    0x7fffc9e1c000 -     0x7fffc9e1ffff  libsystem_sandbox.dylib (592.1.3) <90FEF628-316D-3F84-9EF4-F7F510A4FBBB> /usr/lib/system/libsystem_sandbox.dylib
    0x7fffc9e20000 -     0x7fffc9e21fff  libsystem_secinit.dylib (24) <A54B8FEF-E792-3C54-8E0B-E80A376662F2> /usr/lib/system/libsystem_secinit.dylib
    0x7fffc9e22000 -     0x7fffc9e29fff  libsystem_symptoms.dylib (532.1.1) <B26F656E-94F9-3834-9B03-51C4FF11D1BF> /usr/lib/system/libsystem_symptoms.dylib
    0x7fffc9e2a000 -     0x7fffc9e4aff7  libsystem_trace.dylib (518.1.16) <C3CDF7BC-CA3D-34F5-ADF8-46AAAB0B47F8> /usr/lib/system/libsystem_trace.dylib
    0x7fffc9e4b000 -     0x7fffc9e50ffb  libunwind.dylib (35.3) <9F7C2AD8-A9A7-3DE4-828D-B0F0F166AAA0> /usr/lib/system/libunwind.dylib
    0x7fffc9e51000 -     0x7fffc9e7aff7  libxpc.dylib (972.1.5) <2A901937-48E1-3BF2-83F1-2431156D82B7> /usr/lib/system/libxpc.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 4031
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=394.6M resident=0K(0%) swapped_out_or_unallocated=394.6M(100%)
Writable regions: Total=291.7M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=291.7M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               640K        5 
Activity Tracing                   256K        2 
CG backing stores                 5576K        6 
CG image                          3588K      139 
CoreAnimation                     8564K       55 
CoreImage                          160K        2 
CoreUI image data                 1512K       64 
CoreUI image file                  252K       10 
Foundation                         284K        4 
Image IO                          12.6M       21 
Kernel Alloc Once                    8K        2 
MALLOC                           227.6M       78 
MALLOC guard page                   48K       10 
Memory Tag 242                      12K        2 
OpenCL                              16K        3 
SQLite page cache                   64K        2 
STACK GUARD                       56.0M       14 
Stack                             14.1M       14 
VM_ALLOCATE                        180K       24 
__DATA                            48.3M      368 
__GLSLBUILTINS                    2588K        2 
__IMAGE                            528K        2 
__LINKEDIT                       120.8M       72 
__TEXT                           273.8M      357 
__UNICODE                          556K        2 
mapped file                       67.8M       55 
shared memory                     16.4M       18 
===========                     =======  ======= 
TOTAL                            861.8M     1306 

Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.171.10.1a16)
Bluetooth: Version 5.0.0f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet Slot 1, Ethernet, en6
Network Service: Ethernet Adaptor (wc7), Ethernet, wc7
Network Service: Wi-Fi, AirPort, en0
PCI Card: ethernet, Ethernet Controller, Thunderbolt@193,0,0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@194,0,0
Serial ATA Device: APPLE SSD SM768E, 751.28 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
USB Device: USB audio CODEC
USB Device: FreeAgent Pro
USB Device: USB 3.0 Bus
USB Device: Microsoft Optical Mouse with Tilt Wheel
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Thunderbolt Device: Thunderbolt 2 Express Dock HD, Belkin International, Inc., 3, 25.1
 
Photo of hanibandi

hanibandi

  • 9 Posts
  • 1 Reply Like

Posted 2 years ago

  • 1
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 704 Posts
  • 173 Reply Likes
Thanks for reporting this, we will try to get it fixed as soon as we can.
Does this happen every time you try a capture, or was it just once?
Photo of hanibandi

hanibandi

  • 9 Posts
  • 1 Reply Like
Good Morning Luke,

Thank you for looking into the snagit crash that I experienced. This was the first time that Snagit core dumped on me. I rebooted and tried a snagit capture again and the capture worked.

I really think it has to do with macOS Sierra, because a lot of my apps are acting goofy. Also, I see some issues with jamf agent in my log files, and this could be an attributing reason as to why my apps are not working correctly.

I will update the team if I run into any more issues. 

Hani.
Photo of SactoBob

SactoBob

  • 116 Posts
  • 35 Reply Likes
Luke: FYI... A possible clue for you. Look at the very last line re: the Belkin Thunderbolt dock. My Elgato Thunderbolt dock turned out to be the problem when Siri and two screen capture apps (but not Snagit) wouldn't work properly after updating my OS to Sierra. Once I powered off the dock, everything works just fine. In my case, the Elgato help desk forwarded the info to their programming staff.
Photo of hanibandi

hanibandi

  • 9 Posts
  • 1 Reply Like
Bob,

Thanks for the heads up. Snagit worked for while and then crashed again.

Exception Name: NSInternalInconsistencyExceptionDescription: Invalid parameter not satisfying: self.toolController
User Info: (null)

0   CoreFoundation                      0x00007fffa06d27bb __exceptionPreprocess + 171
1   libobjc.A.dylib                     0x00007fffb4e3fa2a objc_exception_throw + 48
2   CoreFoundation                      0x00007fffa06d7312 +[NSException raise:format:arguments:] + 98
3   Foundation                          0x00007fffa212a390 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4   Snagit                              0x000000010f1a310e Snagit + 676110
5   Snagit                              0x000000010f1fff48 Snagit + 1056584
6   CoreFoundation                      0x00007fffa065f6ac __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
7   CoreFoundation                      0x00007fffa065f5ab _CFXRegistrationPost + 427
8   CoreFoundation                      0x00007fffa065f312 ___CFXNotificationPost_block_invoke + 50
9   CoreFoundation                      0x00007fffa061da32 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 2018
10  CoreFoundation                      0x00007fffa061ca1b _CFXNotificationPost + 667
11  Foundation                          0x00007fffa204a0e3 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
12  Snagit                              0x000000010f129be2 Snagit + 179170
13  Snagit                              0x000000010f115b20 Snagit + 97056
14  Snagit                              0x000000010f115d44 Snagit + 97604
15  Snagit                              0x000000010f10fc83 Snagit + 72835
16  Snagit                              0x000000010f109c0a Snagit + 48138
17  Snagit                              0x000000010f1435d4 Snagit + 284116
18  AppKit                              0x00007fff9eaed294 -[NSView _showMenuForEvent:] + 58
19  AppKit                              0x00007fff9e6bcad1 -[NSView rightMouseDown:] + 100
20  Snagit                              0x000000010f143889 Snagit + 284809
21  AppKit                              0x00007fff9eb50130 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 6458
22  AppKit                              0x00007fff9eb4e42a -[NSWindow(NSEventRouting) sendEvent:] + 541
23  AppKit                              0x00007fff9e9ef3f2 -[NSApplication(NSEvent) sendEvent:] + 3190
24  Snagit                              0x000000010f22e3bd Snagit + 1246141
25  AppKit                              0x00007fff9e2d5009 -[NSApplication run] + 1002
26  AppKit                              0x00007fff9e29fa8a NSApplicationMain + 1237
27  libdyld.dylib                       0x00007fffb571b255 start + 1
28  ???                                 0x0000000000000001 0x0 + 1