snagit 4.1.6 update error ?

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  • Updated 5 months ago
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Hello....

I'm running mac os 10.13 and when I try to update snagit I'm getting the error below? snagit has been always installed in the application folder 
Thanks 

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itegypt

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Posted 1 year ago

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Luke Griffioen, Employee

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Hi,

When you launch Snagit so that it appears in your dock, can you hold down command and click the Snagit icon? That should open a Finder window showing where the app is. It's possible that a previous auto-update didn't put it in the correct location.

Alternatively, you can download the latest version from here https://www.techsmith.com/download/snagit/.
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itegypt

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updated, all good now!!!Thanks
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John C Beatty

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I get the same error message. I had installed it into a different partition (please make this possible so I don't have to have Snag-It in the Applications folder on all my bootable partitions). So I moved Snag-It to /Applications, and I still get the error msg "can't be updated when running from a read-only volume ...". Sigh.
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Luke Griffioen, Employee

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Hi John,

In 4.1.7 we don't require the app to be installed in the Applications folder, so you should be able to run it from anywhere. Since you're on an older version, I would suggest updating manually by downloading from here https://www.techsmith.com/download/snagit/, and then hopefully the next update goes smoother. Sorry for the troubles!
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John C Beatty

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Sorry, that's not the issue. SnagIt 2018 *is* installed in /Applications on the boot partition, and when I ask it to check for updates, it pops up the "can't be updated when running from a read-only volume" error msg and refuses to actually check for the existence of an update. This with the boot partition and /Applications owned by root (group admin) and both having the permissions 775. 
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Luke Griffioen, Employee

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I would recommend getting in touch with our Tech Support team, they can dig deeper and hopefully figure out what the issue is.
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crhendo

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Hi, was this ever resolved as I have exactly the same problem
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Luke Griffioen, Employee

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I think this was fixed when we updated our updater, unfortunately that is part of Snagit, so you'll have to manually download the latest version from our website to fix the issue.