SnagIt 4 Mac - Unable to use any tools after capture

  • 1
  • Problem
  • Updated 3 years ago
After performing a window capture using the mapped hotkey, it is impossible to use any tools (arrows, selections, steps, ... anything).

The only way that tools become available is if I switch to the Library view and then back to the capture.  After doing this, tools become usable.

This makes SnagIt terribly difficult to use on any regular basis.

(I'd record a video, except that SnagIt won't record videos of itself taking captures...)
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Katherine R.

  • 16 Posts
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  • irritated that this made it through testing

Posted 3 years ago

  • 1
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Luke Griffioen, Employee

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Hi Katherine,

We're sorry you're running into this issue. We haven't seen this one before, so a video would be helpful to us. You can record a movie of your screen using the built-in QuickTime app by going to File > New Screen Recording and then pressing the red and white circle on the view that appears.

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Katherine R.

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Photo of Katherine R.

Katherine R.

  • 16 Posts
  • 4 Reply Likes
It appears that after doing the "library" trick the first time, further captures will work fine as long as the app remains open.  However if the app is closed, the trick is required again.
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Luke Griffioen, Employee

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It looks like screencast can't play mov's. Can you enable downloads for that file so I can watch it on my mac?

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Katherine R.

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Enabled
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Luke Griffioen, Employee

  • 1088 Posts
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It's not immediately clear to me what would be causing this. I would recommend getting in touch with our free Tech Support and hopefully they can get things working properly again.