Snagit 4 only shows 3sec in Video Editing

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  • Updated 1 year ago
Hi there,
I'm using the latest version of Snagit for Mac and I tried capturing a video a few minutes ago. When I stop the recording and the video opens in the editing screen I just see the first three seconds. When I check the video in my finder I see the actual length of 15seconds.
Why is the editor limited to 3 seconds and how can I fix this?
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digitalwings

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Posted 2 years ago

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Luke Griffioen, Employee

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Hi,

Sorry this happened! The should be no limitations on video length. Are you running Snagit version 4.1.1? What version of macOS?
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digitalwings

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Hi Luke, latest version of both.
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Luke Griffioen, Employee

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Alright, I would create a ticket with our Tech Support team and they should be able to dig down and figure out what might be going on.
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digitalwings

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thanks!
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digitalwings

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Luke, any update here? This problem is still there with the new version and as it's now 4 month ago since I reported this, I would like to have a solution for that!
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Luke Griffioen, Employee

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Hi,

Did you open a Tech Support ticket? Were they able to figure out what the issue might be?
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digitalwings

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No, I thought you are opening one?
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Luke Griffioen, Employee

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Sorry for the confusion. You will need to open the ticket so that Tech Support can talk with you to figure out how this happened. This isn't an issue that we've seen very often on the mac side, so we'll need a little info from you to figure out what's going on.
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digitalwings

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