Snagit - 4K optimization

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  • Problem
  • Updated 9 months ago

My latest version of SnagIt 13.1.1 is running extremely slow and sometime even no response in 4K resolution.

Please optimize the product performance in 4K and high DPI (like 200%), as there will be more and more devices coming with these specs.

All other programs running smoothly but only SnagIt.

My environment:

Dell XPS 15 ( i7-7700HQ, 32GB RAM)

Windows 10 Pro

2x Dell P2415Q external monitors via thunderbolt docking (Dell TB16)

Photo of Ricky


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Posted 3 years ago

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Photo of Steve Power

Steve Power

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I am having a similar experience  with camtasia 2019  on a dell 9570, 32GB Ram,  2 monitors, TB16 and when I  try to load media  then close, load camtasia again and close then do the same again, on the third occasion camtasia just hangs trying to load the media. If I disconnect form the USBC connected to the TB16  and go on battery and the 4k laptop screen,  the media finishes loading immediately.  I am also using Snagit but haven't had the same problem with that product as yet