Snagit 8.8

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I have the Snagit 8.8 cd and a brand new computer with Windows 10. During the installation, I get a popup that says"UNIDRV.DLL on Windows Installation Disc is needed. Type the path where the file is located.  Anybody know the answer? I can't get along without my SnagIt program. I'm ready to unplug new computer and go back to my 14 year old, slow computer just to be able to use my Snaggit. Help.
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Dee Rundel

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Posted 4 years ago

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PaulBo

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Dee, unfortunately i dont think that is good news. I looked up that file on google. It says it is generally caused by a corrupted or missing file. It says this might be caused by anything from a corrupted registry, malware, viruses or even hardware problems.

http://pcsupport.about.com/od/findbye...

Since you said this is a new computer i would do some or all of the following.

1. Use the restore media to reinstall everything, especially windows.
2. Bring it back to the vendor and ask them to repair or replace the computer.

I know its a pain.. but i dont think there is any other choices. Maybe someone else on the forum will have better advice.

Paul
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Rick Stone

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I'd be surprised to find version 8 will work on Windows 10. SnagIt is at version 12 presently. That's four versions newer.

I'd suggest downloading and installing the eval version of 12 to see if it works. My guess is that it will. And that would mean you just need to upgrade SnagIt.

Cheers... Rick :)
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Joe Morgan

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Hey Rick,
 this topic made me ultra curious and I know you've said that you upgraded to Windows 10.
Why don't you try downloading and installing SnagIt 8 yourself?  It only took me about 5 min. to run my test and take a few screen shots. I say Microsoft is taking everyone for a ride with Windows 10 and that's why it's free. I've seen to many issues reported with all types of software on 10.

The free Windows 8 to 8.1 upgrade created the same problems as well.

 Microsoft has resorted to releasing half baked operating systems. They turn their customer into Ginny Pigs for research and development.

I refused to upgrade to 8.1 until just recently. The transition was smooth and I didn't loose a single program or file. There's nothing free about Windows 10.

Regards, Joe
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Rick Stone

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LOL, so far I'm mostly happy with Windows 10. Although I hate Hate HATE the way it presents the Start menu. I downloaded, then nearly immediately purchased, a product called "Start10" (by StarDock - the folks that make fences). LOVE that app and aside from SnagIt upgrades, for me is now a no-brainer. ;)

As for installing version 8, I really don't have much of an interest in that. I try and avoid installing all sorts of versions on my production PC. ;)

Cheers... Rick :)
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PaulBo

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+ vote for StarDock tools. I use Fences on all my machines (i have a few). Start 8 is on a few of my clients machines. 

It's seems like really a personal taste thing. Some people are ok with win 8/8.1/10 interface.. others are not... in my experience the trend seems to be that users who have grown up with older windows interfaces are less likely to like the newer interface. Younger users who are seeing it without having seen the older interface seem to have less issue with it. For instance, my grandson has no problem understanding the win 10 menu. My wife HATES it... i'm using Start8 with her computer.

Me, i'm good either way. I'm used to change. Mac/AIX/SCO/Linux/AS400/Windows whatever... i am used to jumping around from one to the other constantly.. so no biggie.. 

What i am confused about is Why Microsoft didn't build in the ability to switch the UI to whatever the user preferred. In my mind that seemed like a misstep by their marketing department. They basically gave away business to companies like Stardock.. not something you usually see Microsoft do.. 
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Joe Morgan

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Rick,
Dee Rundel  was having a problem installing SnagIt 8.

I should have read the original question closely. I currently agree with PaulBo at this point. It looks like a Windows 10 issue.
PaulBo also tested SnagIt 8 and confirmed it worked with Windows 10.
 
 I was only suggesting that you try doing the same thing.

I tested it on Windows 8.1. I didn't test it's functionality much and had no issues installing it. I also uninstalled it right away.

I  mentioned to you that I was curious what would happen if you tried installing it on your Windows 10 machine. At that time it was a question that had not been addressed. If you were unwilling to try it yourself that's understandable.

You suggested that Dee install SnagIt 12. Then, if it works it means an upgrade is required.

 I thought testing 8  yourself was better for Dee. 

As it turns out, neither one of us was addressing the actual problem.LOL

Regards, Joe
(Edited)
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Rick Stone

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LOL, hazard of forum communication!

Ya win some ya lose some. And some ya just totally misunderstand! ;)

But hey ho, at least we tried, eh?

Cheers... Rick :)
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Joe Morgan

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Dee,

 I just installed SnagIt 8.2.3 and I'm using a Windows 8.1 computer.

It will probably run on Windows 10 as well. No guarantees but my moneys on “Yes You Can”.

 Windows 10 is being offered to everyone for free because Microsoft gains more than the user in the long run. Although, that's an unrelated story.

 You're pretty much between a rock and a hard place because you purchased a new computer. That being said I would forget about the disk you are using and download the newest version. Version 8.2.3 from this webpage.

https://www.techsmith.com/download/oldversions

Give that a try and please let us know if it works for you. I’m including a screen shot I created using SnagIt 8 on my computer.

Good luck and regards, Joe

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PaulBo

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It works on win 10.

Win 10 aint so bad. Ive been using it for awhile. Of course, as per usual, older software might have trouble running on win10. I can understand your frustration if its software you like very much, but this has been true of every version of windows i can remember.. there is always a question regarding older software. Some dont work but most do.

Personally i love linux... but every operating system has its place.. pros and cons
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Joe Morgan

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Thanks for being pro active and testing this yourself {: >).

Another issue I have with Windows 10 is that they are collecting your user information. If you want to opt out to keep that information to yourself, you need to hack Windows to stop it. That's just wrong.

I realize new operating systems come with bugs.  In my opinion Windows 10 has more than normal and Microsoft gets a pass because it's offered to everyone for free. Once the bugs are worked out they will start charging for it. That's my read on it anyway.

Regards, Joe
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PaulBo

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I appreciate your thoughts and information. I wasn't aware that windows 10 does this. For me it's not important since 1. everytime you go online your user information is collected by many different entities and 2. There is nothing very interesting for them to collect on me. That is just my personal view and i know others feel different. So, its a choice.

I don't know what Microsofts strategy is or what direction they will ultimately turn towards. It would be my hope that they start leaning towards a google and other companies type model of open source. I think there are many great examples of companies who have adopted this strategy and are still very successful. Maybe Microsoft is just making sure that they are ready for their next step before they make it... who knows... time will tell.

In the meantime, we have keep this thread on point.

I agree with most peoples suggestion above that the best way to proceed would be to upgrade. I am still concerned with the unidrv.dll message. I hope that issue doesn't pop up on you when you go to install other software as well. If it does, i would try re-installing windows or using whatever option your computer came with the reset to factory settings. Another option would be to bring in back to your vendor and ask for a replacement, but i would try the reset first personally. I'd try to avoid packing up the whole computer and taking it back due to human laziness. :)
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Joe Morgan

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It's the principal of the way they collect data that I don't like. It's not that my data needs protecting.

 Plus if you have the Home version of Windows you cannot control how or when updates are installed or even decline any of them. 
In the past if I was running a program like After Effects, Premiere Pro or running some other processor intense application. If Windows started updating itself it would rob my processing power and make my software act up. This has cut into my productivity more than once.

It may be a little cynical on my part. However,  I don't believe it's Microsoft's loves of us that prompted them to give millions of people their newest operation system free of charge.

If nothing else this has been a good discussion. I missed the Windows installation disk error Dee was reporting so I was off topic here anyway.
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PaulBo

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I'd like to chat with you more about this and other topics Joe. I think it's a very good conversation. Very informative. I don't see a way to send private messages in this forum but maybe we can discuss these subjects offline. Send me an email and we can chat boudreaupaul@comcast.net