Since you said this is a new computer i would do some or all of the following.
1. Use the restore media to reinstall everything, especially windows.
2. Bring it back to the vendor and ask them to repair or replace the computer.
I know its a pain.. but i dont think there is any other choices. Maybe someone else on the forum will have better advice.
I'd suggest downloading and installing the eval version of 12 to see if it works. My guess is that it will. And that would mean you just need to upgrade SnagIt.
Cheers... Rick :)
I just installed SnagIt 8.2.3 and I'm using a Windows 8.1 computer.
It will probably run on Windows 10 as well. No guarantees but my moneys on “Yes You Can”.
Windows 10 is being offered to everyone for free because Microsoft gains more than the user in the long run. Although, that's an unrelated story.
You're pretty much between a rock and a hard place because you purchased a new computer. That being said I would forget about the disk you are using and download the newest version. Version 8.2.3 from this webpage.
Give that a try and please let us know if it works for you. I’m including a screen shot I created using SnagIt 8 on my computer.
Good luck and regards, Joe
Win 10 aint so bad. Ive been using it for awhile. Of course, as per usual, older software might have trouble running on win10. I can understand your frustration if its software you like very much, but this has been true of every version of windows i can remember.. there is always a question regarding older software. Some dont work but most do.
Personally i love linux... but every operating system has its place.. pros and cons