Snagit and Problems Capturing High DPI Displays / Monitors / Screens

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There are several topics surrounding Snagit and the ability to correctly capture high resolution screens. This post will serve as the official topic and will be periodically updated with information from TechSmith. (All other related posts will be merged with this official post.)


We want to make it clear we DO have plans to improve the high resolution experience in general, including many of the more popular, high resolution laptops being sold today.

We also are aware of these high dpi problems:

1. Snagit text tool editing issue. This bug is currently being worked on.

2. Many elements of the UI in Snagit/Camtasia, though still functional, are tiny or not scaled/positioned correctly on higher DPI screens. We are currently working on substantially improving this. If there is a specific screen that is NOT functional with a high DPI screen, let us know via the survey link below.

3. Some people have mentioned having a Snagit issue with capturing with an external monitor. This was fixed in the 12.3.3 version of Snagit:

http://www.techsmith.com/download/snagit/

If you're still experiencing #3 or another issue NOT listed here, please fill out this survey on the issues you are having so we can get more feedback. Our goal is to gather as much data as possible on the types of high DPI screens being used and the issues you are seeing when using Snagit.

http://bit.ly/1ExOMaU



Addressing outright bugs is our first priority.  But we also want to solicit your feedback on any other limitations you may experience that may impact your work. Again, please use the survey to get us this information. http://bit.ly/1ExOMaU


 As one example, due to a technical limitation, right now Snagit only supports recording 1920x1080 videos:

https://feedback.techsmith.com/techsmith/topics/snagit-4k-video-capture

Thank you.


Kelly
User Assistance
TechSmith

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Kelly Mullins, TechSmith Employee & Helper

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Posted 4 years ago

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Scott Scowden

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This reply was created from a merged topic originally titled Snagit 11 / 12 does not display correctly on high DPI screens.

I am using a Yoga 2 laptop with a 13" 3200x1800 resolution. As shown below, Snagit looks pretty bad:

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Christian

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This reply was created from a merged topic originally titled HiDPI Yoga 2 Screen.

The SnagIt Interface is tiny on my Yoga 2 Pro which has a 3200x1800 resolution. I can still use SnagIt but when I use any of the tools that allow text the text is not showing at all on my screen while I'm typing. After I finish typing and click somewhere outside the text item then the text appears. This makes it almost impossible to apply text to anything.
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Betsy Landon

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I'm using SnagIt v9.1. I have a YogaPro 3. I can capture. When I edit the image or canvas size, the window doesn't open completely, so I can't see the properties to change them. If the latest version of SnagIt is high DPI aware, I will upgrade immediately.
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Joe Morgan

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I don't know if all the issues have been resolved or not. You could download and install the trial version of SnagIt 12 to test it. https://www.techsmith.com/download/snagit/

You don't need to uninstall Version 9.1 to do that. Both programs can reside on the same computer.
If you are using SnagIt 12 you cannot open SnagIt 9 at the same time. And vise versa, other than that the programs coexist without issue.

Regards, Joe

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Betsy Landon

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Display is perfect in SnagIt 12!! I'm upgrading now. Thank for the quick response.
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Joe Morgan

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Good to hear! Thanks for posting back and letting others know this.
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Betsy Landon

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I've been using SnagIt since 1996. My company has a site license. I don't think a day goes by at work where I don't use SnagIt either for manipulating images for the website or just illustrating a point to a colleague in an email. I also manage many websites outside of work and have my own license. I love SnagIt!!!
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Nachele Search

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This reply was created from a merged topic originally titled thinkpad yoga or Fujitsu Lifebook?.

I am looking for a new computer to run camtasia to make videos. My old computer was a Gateway and I loved it--but they don't make it any more. I am trying to decide between a Thinkpad Yoga S1 or a Fujitsu Lifebook T935. Any ideas on which is better. I need to be able to flip the screen and write with a stylus to make my videos. thanks, Nachele
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Betsy Landon

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I bought a YogaPro 3 in April 2015 and I love it. Ever since I had a ThinkPad at work in 2005, I decided I would never buy anything but a Lenovo for myself. I also have a 2009 Lenovo ideaPad running Vista that still works great. I just wanted something newer, faster, slimmer and with more memory and disk space.
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Brett Greathouse

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This reply was created from a merged topic originally titled I've moved from a thinkpad to lenovo yoga (with a very high resolution) and the S....

snagit on high resolution screens
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Nawaz

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This reply was created from a merged topic originally titled Snag it latest version not recording full screen on Lenovo Yoga 2 Pro laptop.

I have a Lenovo Yoga 2 Pro laptop. I launc Sangit and select the whole screen and then click on the Video icon then the selected area just changes to a part of the screen instead of the whole screen. Pictures are fine. I can take full screen pictures but its just the video that is frustrating me. I need full screen video capture on yoga 2 pro. Can somebody help me out?
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Wayne

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This reply was created from a merged topic originally titled SnagIt doesn't support hi-DPI screen display.

When working in SnagIT (editing) on a hi-DPI screen (4k), the cursor and objects within the display are tiny. Very difficult to grab the handles on objects and the text is very small indeed. The menu however is normal.

I would take a screenshot to show you but unfortunately SnagIT disappears when I launch Capture!

Will TechSmith be fixing this issue?

Thanks
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Gerry Barnfire

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this is the official topic regarding high DPI screen captures, and have not seen posts in months-yet issue is unaddressed.
I have Yoga 3 Pro is impressive and by no means Snagit the only app struggling with the screen resolution - Dashlane is far worse, as a Password manager when you can not read the screen makes it a bit point less.
My specific issue is the capture support on these hi-RES screens. The verticle scroll option appears to have issues and indeed only captures a small segement of the screen what capturing the entire scrolling screen.

So, last post says 3 months ago...hoping update.

Thanks - gbarn
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Wayne

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C'mon TechSmith - what's happening?!

I should mention too that there are other issues in Windows 8.1 on my MSI laptop. I have found recently that SnagIt has been crashing when I try record video. When I finally do get it to work the screen area is very small i.e. 1920x1080 pixels is the max where-as my 4k hi-res runs at 3860x2140pixels. So SnagIt cannot capture at my full screen size.
(Edited)
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Billy

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I am using a 1920x1080 screen and my images are still slipped off on the right side. I get about 66% of the image using scrolling capture, but the other 33% is clipped automatically even though everything seems to scroll without issues. Here's an image: http://screencast.com/t/3gN2wXf0uUp
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Fred Grover, Champion

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Billy thanks for sharing the image of what you got when trying the Scrolling Window Option. I too have a Laptop with a screen resolution of 1920x1080 and I am using the Latest Version of SnagIt 12.4 on a Windows 10 64 Bit System. I could not get the same results as you showed. Can you make a short video or something or give more details on your settings for the capture options? Sorry this is not working for you. Thanks for posting and let us know. Have a great day/night.
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Billy

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Can I Webex and show you? Will save us both a lot of time.
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Fred Grover, Champion

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Yes Billy that would be fine. Let me know when you do this and when and we can go from there. Thanks for the reply back. Cheers Fred :)
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David Martin

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4K display. The editor UI is almost unusable. Version12.4.1
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Betsy Landon

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The latest version is better for me, but there are still issues with my high resolution laptop (Lenovo Yoga Pro 3).
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Betsy Landon

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Is TechSmith working to fix SnagIt for high resolution displays? Many of the features are still very small and unreadable.
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Jessie O'Donnell, Influencer Relations Coordinator

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High resolution display support is definitely something we're working on, especially as these devices are becoming more abundant. That being said, I do not have any specifics or dates I can share at this time.
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Chris Coddington

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I have Jing and SnagIt. Since switching to 3x4k monitors, I can regularly crash both applications. 
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Zane Winberg

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Does not work in Jing either. Will crash. I had to change my display settings back to 1080 p to get Jing to work.
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Michael Schumann

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Hi Techsmith People. There is an easy way to solve the problem if you just include a switch that makes the editor Non DPI Aware. Then Windows will scale it and everything is fine. Please supply such an update ASAP. As I am a software developer myself I know that this done in a few minutes!

I currently helped myself by editing the internal resource file to non DPI aware and adding DPIMangler DLL (http://www.genericmaker.com/2014/05/f...). It now scales correctly on my Surface 4 pro.
(Edited)
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theleveebreaks

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I just tried this with no luck. I included the x86 DLL in the application folder then used CFF Explorer to import DPIMangler, then saved the EXE. On application start I don't see a difference in the Snagit Editor. I'm on trial version and haven't handed over my $50 to Techsmith yet. Think if I hold off on purchasing they will work faster to resolve the issue?
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Michael Schumann

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Have you also used a resource editor to patch the section "<dpi aware> to "no"?

I think both actions are necessary. I do not think there is a difference between trial and licensed exe for this issue.
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kirar822

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Any idea when the fix will be available?
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Tom Scharf

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Are you EVER, EVER, EVER, EVER, EVER, EVER, EVER going to fix this?  

The windows SnagIt editor is barely usable and should be an utter embarrassment to an imaging company who is theoretically out in front of these issues.  Is it?

Almost every single program I use I have been able to get updates that properly deal with HiDPI screens.  There are two remaining:

1. The SnagIt editor
2. QuickBooks

I've been using your product for a very long time, what is going on here?
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Chris Larson, Snagit Technical Product Manager

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Official Response
I’m happy to let you all know that we’ve addressed the monitor scaling and DPI issues in the latest version of Snagit. We released Snagit 13 https://feedback.techsmith.com/techsmith/topics/snagit-13-windows-and-snagit-4-mac-have-been-officially-released today. Text, icons, and layout should be all fixed. As well as capturing on monitors that have high DPI. We do have a couple minor remaining issues for which we’re working on fixes. Specifically, if your setup has multiple monitors with different DPIs, we don't scale appropriately when moving between the monitors. But we're working on that very soon.

That’s only one of the improved features in the new release, so be sure to check out the Snagit for Windows Version History page (see: https://www.techsmith.com/snagit-version-history.html) or the Snagit for Mac Version History page (see: https://www.techsmith.com/snagit-mac-version-history.html) for a more complete list of updates to Snagit.

One of these features not working right for you? Reach out to our Technical Support team at https://support.techsmith.com/ and our dedicated Support Team will work to resolve your issue.
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davidtomihiro

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Will a similar UI update be coming for Camtasia 8? I'm working on a Surface Pro 4 and the text and  buttons are almost unreadable. I've changed the compatibility for high DPI displays but it made little difference. At the point, I've stopped using Camtasia in lieu of other production programs due to this issue.
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jeff.smith

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Is there any update on the multiple monitor scaling issue?
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Brian

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Specifically, if your setup has multiple monitors with different DPIs, we don't scale appropriately when moving between the monitors. But we're working on that very soon.
Where are you on this? I just installed snagit 13 and it still does not support multi-monitor with different DPI's very well.
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Chris Larson, Snagit Technical Product Manager

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Apologies on the lack of an update here. We have a handle on what is causing it, but it's unfortunately going to take some fundamental changes to the underlying UI code. So the fix won't be in the next several maintenances, but if everything works out, it would be after that. Here's hoping it works out how we think.
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jeff.smith

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Thank you for the update, but I hope you understand how unresponsive this makes your company look. It's been 2 years since this thread started and there's still no fix. It's been 10 months since you said you'd be working on this "very soon," with no updates and no fix.
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Brian

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When you say "after several maintenances..." do you mean a Snagit 13 maintenance after the others? Or Snagit 14? I just upgraded from 12 to 13 because support said the high dpi issues were fixed in 13.

While I eventually want the too-big UI on the low DPI monitor fixed, the most important thing to me is fixing how the screenshots taken on a low DPI screen are all too small if I've got a high DPI screen attached at login.

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Chris Larson, Snagit Technical Product Manager

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Like I mentioned, unfortunately we can't commit to a specific release. If you feel like you purchased due to bad information, you can always contact our Support Team to talk about a refund and revert to a previous version.

You can also change the DPI of your captures through the Capture UI.

(Forgive the blurriness, GetSat is re-processing this GIF)
By specifying the DPI of the capture, it should maintain the same size in the destination (e.g., a Word document) regardless of the monitor DPI. Now if the size of the window in terms of pixels is smaller on one monitor versus the other, currently there is no way for us the get the same quality because there just aren't as many pixels. If you are hitting another issue not related to this, please open a Tech Support ticket so that we can give more information on your specific situation.
(Edited)
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Dan

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Thanks for the tip with the Image Resolution, Chris. The problem with that workaround is that I have to be aware which profile I am using on which screen. One for high dpi and another for low dpi.. Pretty uncomfortable. 

The dpi issue is really a big one. But you are not alone with this. I have many other software which is struggling with high vs. low dpi screens. I am confident that most of the vendors are going to fix this, but I sincerely hope that TechSmith is putting this on a very very high priority. In my opinion, new and probably not so usefull or just cosmetic SnagIt features for the next release are less important. 

Most low-dpi/high-dpi discussions seem to be about the GUI becoming unreadable small on high dpi screens. Yes, it is important to fix this. But be aware that there is also a variant of this problem where I do have a very high dpi laptop (i.e. MS Surface) and a low dpi external monitor. Here the problem is reversed. Please also make sure that this problem variant is tackled down too. Not all people can afford just to replace their external monitors with new shiny 4K screens and then use it with 200% scaling (which is what you have to do on a MS Surface screen).


By the way, in my very honest opinion, the remark about the refund is a bit on the lame side. Sorry to say. 
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jeff.smith

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Completely agree. Work-arounds may be OK for short term. I don't consider 2 years short term.
And I doubt the TS Accounting Dept would be pleased. If I have to go to the trouble of getting a refund, I'd probably be reverting to a different vendor's product.
(Edited)
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Brian

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Changing the DPI doesn't seem to do anything on either the high DPI monitor or the low DPI monitor. I've tried changing it up and down and I can't find a difference between any of the screenshots taken.
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Dan

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while snagit is now usable on high-dpi screens (mine is snagit 13.1.1 on a surface book with 3000x2000 and 200% scaling, the snagit windows grow to huge GUI's on an external monitor with lower dpi (i.e. 1920x1080, 100% scaling)

Are you going to fix that too?
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HelpDesk

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We have the exact same problem here too! When a user with a Surface PRo 4 (high resolution) as a lower res 2nd display - the snag it editor is HUUUUUUUUGGGGE on the external display. It's unusable in fact. 

But what seems to work is going to add/remove programs - uninstalling snag it and downloading and installing Greenshot. It has all the functionality of snag-it I use, is free, and doesn't have this issue..... Just saying... 
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james

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#metoo

I have an external monitor at lower resolution than my Microsoft Surface (this will be our standard build for 200 users) and it makes it very difficult to use Snagit. 

I have just upgraded to Snagit 2018 but it did not fix the problem :<

I have blogged the issue here.
https://blog.jamesbayley.com/2017/10/25/is-snagit-dead-onenote-paint-the-future/
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jeff.smith

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Completely agree. We will definitely not be upgrading until this issue is resolved. It's not like people have complained about this for at least 2 years.....
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Brian

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Seriously.... they added OCR over fixing this??? WTF

My favorite new thing after uninstalling and reinstalling snagit to fix a problem with an erroneous gif resolution error message, the oneclick tool doesn't close itself when shutting down the PC (have to do it manually), and it doesn't start correctly at startup - I have to end task and then run it manually. 

I wouldn't hold this against them, but I know I'm going to be told to upgrade to Snagit 2018 to fix these issues that I wouldn't have had in the first place if they hadn't told me to uninstall and reinstall it.

If you want to be subscription-ware, don't try and hide it like this. Own it and make people start paying you a subscription.

I'm ready for something else.
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Darryl Gittins

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Snagit is unusable for me since adding a 4K monitor to my triple display system (with two 1920x1080 monitors plus the 4K). It looks like the upgrade is not fixing the problem. Until the problem is fixed, I wonder if anyone can recommend an alternate program for grabbing screenshots?
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Darryl Gittins

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If you have an older version of snagit, this might fix the problem. It worked for me in Snagit 9 with a three monitor configuration where only one monitor was 4K. Try this:

Find the SnagIt32.exe file. 

It should be in c:\Program Files (x86)\TechSmith\SnagIt 

Right click the file and then click properties.

Select the Compatibility tab.

Check the box for Override high scaling behavior and set the Scaling performed by to Application.

Then start the app. Hope this works for you! 
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Brian

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Thanks for the tip. I just want to report for others benefit that it does not seem to work with SnagIt 13 with a Surface Book and Dell U2410 monitor (1920x1200 normal dpi). I tried all override dpi option (Application, System, and System Enhanced).
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Dan

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Same setup and same situation here...
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rjc.82

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FYI, I have much better performance by 1) enabling on SnagIt 2018 the "Check the box for Override high scaling behavior and set the Scaling performed by to Application." and 2) then setting up this application to only run on the "High Performance NVIDIA video processor by using the Set up default Graphics Processor
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Rick Stone

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For anyone finding this thread later and wondering where these options are, what is being discussed is found by right-clicking the shortcut icon in Windows that launches SnagIt. Then clicking the tab labeled "Compatibility".

These are not settings found within the SnagIt application settings itself.

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Trevor Wilson

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2 years ago: Specifically, if your setup has multiple monitors with different DPIs, we don't scale appropriately when moving between the monitors. But we're working on that very soon.

When is VERY SOON?
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Miguel Melo

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Yeah... this is what my workspace looks like when I move Snagit 2019 from my 4k laptop to my FullHD external monitor.

I don't think this is acceptable in 2019...
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Joe Morgan

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Thanks for the Image. I knew there was a problem but don't have a 4K monitor. So I didn't know how bad it was.
Wow, 2 &1/2 years and still no fix???

I'm curious, does it scale correctly if it's on the other monitor when you start your computer? I'm assuming it must, and that's the only reason this hasn't been fixed.Not that it's an excuse for TechSmith to not to fix it.

I switch SnagIt between my 1920x1080 and 2560x1440 monitor quite often.I would be admittedly enraged if I found myself in your shoes.

Regards,Joe
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Chris Larson, Snagit Technical Product Manager

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Agreed. If you're willing to beta the future fixes for this, please let me know. We're ramping up work for this year and this is something we're investigating again right now. Windows has made it pretty difficult to write UI working with multiple DPIs with Desktop apps. BUT! Newer versions of Windows 10 have addressed this in a way we should be able to take advantage of. It might require you being on the most recent version of Windows 10, but if you're willing to beta test a fix, please let us know and I'll notify you when we have something.
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Tom Scharf

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There is no doubt that internally mixed DPI programming is an absolute nightmare.  However if you used WPF for your GUI you would find that it handles everything almost perfectly all by itself.  Obviously dragging between windows is a bit of a train wreck no matter what you do, but it will resize correctly once it is completely inside one Window.  It took Adobe a long time to get it right, but finally it works OK.

I ran a mixed DPI environment for a couple years before finally having all my monitors at high DPI.  Windows finally added an application setting to force an application to low DPI all the time which can be used for some misbehaving programs.  Any application that tells Windows it will handle DPI scaling on its own is usually a total disaster.  Running it in a low DPI sandbox is the only answer that can work.

Snagit still misbehaves on the remote machine if you are running remote desktop from high DPI to low DPI but this is an edge case not worth worrying about.

If people want to prevent endless frustration then get all your monitors at similar DPI and be done with it.  
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Miguel Melo

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Dear Chris, I am a software engineer myself and know that DPI matters are a bit of a trainwreck but, yes, it's my understanding that Windows 10 has finally started ameliorating this matter. Count me in for beta testing, if it would be valuable.
I do wish you can address this, as I upgraded to 2019 EXACTLY because of the alleged High-DPI support (just check my previous threads).
(Edited)
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Brian

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Count me in for beta testing.
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Zack A

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Greenshot is free and has all of the screenshot capabilities of snag-it. May be worth considering it as an alternative if TechSmith wants to continue to have such shoddy QA. 

Just a suggestion I'll park right here. 
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Miguel Melo

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I actually have used ShareX (Greenshot on steroids) and, to be honest, for capturing it's as good as snag-it, if not better. But the snagit editor, although it is dog-slow (WHY?!), has nicer features that I really value.
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Chris Larson, Snagit Technical Product Manager

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Official Response
Hello all,

Tuesday we released version 2019.1.2 of Snagit Windows with much better support for multiple monitors using different DPIs. We know this has taken some time; it has required some fundamental changes to Snagit’s UI. We now have Snagit in a place where it can seamlessly move between monitors without getting ridiculously big or small. This would have impacted you in previous versions if you have a very pixel dense laptop and an external monitor (or more). I want to thank you all for your patience and those that tried it out before we updated to make sure this was working as expected. It's all very much appreciated. If you are seeing additional problems related to this, please don't hesitate to let us know here.

You can download the latest version here: https://www.techsmith.com/download/snagit/ or check for updates if you are running a previous Snagit 2019 version.

Thank you!