SnagIt - Auto capture Freezes on Mac after using for sometime. How can I restart SnagIt

This problem has occurred in previous versions of SnagIt as well as current. This is disruptive to restart system to correct SnagIt function. Current SI version 3.2.3 (78021), OS X Yosemite 10.10.5.
Thank you

dkeeler

2 Posts
0 Reply Likes
frustrated

Posted 2 years ago

2 years ago

Luke Griffioen, Employee

1014 Posts
249 Reply Likes

Hi,

Sorry about this! We are looking into fixing this and hope to have an update out soon. Unfortunately, we no longer support Snagit version 3, so the fix will only be for 4. On thing you can do to save yourself from having to restart all the time is to just restart the Snagit capture helper by selecting quit (shown in the screenshot), and then opening Snagit again to get the capture window back.

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1539269/19654-12utnts_inline.png?1484842356

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1539269/19654-12utnts_inline.png?1484842356

Comment

2 years ago

SactoBob

149 Posts
51 Reply Likes

This also could be a case of the Snagit app not responding in which case the Quit command will not do anything. If so, use the key combination of Command-Option-Escape. The result is a window of running apps. If Snagit shows "Not Responding," then select it and click the Force Quit button. You will next get a confirm message which you should approve. After a few seconds, just start the app again.