This problem has occurred in previous versions of SnagIt as well as current. This is disruptive to restart system to correct SnagIt function. Current SI version 3.2.3 (78021), OS X Yosemite 10.10.5.
Thank you
Thank you
- 2 Posts
- 0 Reply Likes
- frustrated
Posted 2 years ago
Luke Griffioen, Employee
- 903 Posts
- 226 Reply Likes
Hi,
Sorry about this! We are looking into fixing this and hope to have an update out soon. Unfortunately, we no longer support Snagit version 3, so the fix will only be for 4. On thing you can do to save yourself from having to restart all the time is to just restart the Snagit capture helper by selecting quit (shown in the screenshot), and then opening Snagit again to get the capture window back.

Sorry about this! We are looking into fixing this and hope to have an update out soon. Unfortunately, we no longer support Snagit version 3, so the fix will only be for 4. On thing you can do to save yourself from having to restart all the time is to just restart the Snagit capture helper by selecting quit (shown in the screenshot), and then opening Snagit again to get the capture window back.

- 134 Posts
- 46 Reply Likes
This also could be a case of the Snagit app not responding in which case the Quit command will not do anything. If so, use the key combination of Command-Option-Escape. The result is a window of running apps. If Snagit shows "Not Responding," then select it and click the Force Quit button. You will next get a confirm message which you should approve. After a few seconds, just start the app again.
- 2 Posts
- 0 Reply Likes
Luke Griffioen, Employee
- 903 Posts
- 226 Reply Likes
Hi,
This issue is resolved in our 4.1.0 update. (Note: Snagit 4 is a paid upgrade from snagit 3. More Info)
This issue is resolved in our 4.1.0 update. (Note: Snagit 4 is a paid upgrade from snagit 3. More Info)
- 1 Post
- 0 Reply Likes
This is happening on the latest version too - I am on macOS mohave - 10.14.1 (new macbook airs) and using snagit2019.1
Luke Griffioen, Employee
- 902 Posts
- 226 Reply Likes
Hi,
Are you on Snagit 2019.1.0 or 2019.1.1? There was another similar issue that is fixed in 2019.1.1
Are you on Snagit 2019.1.0 or 2019.1.1? There was another similar issue that is fixed in 2019.1.1
Related Categories
-
Snagit (Mac)
- 1679 Conversations
- 456 Followers