snagit auto capture scroll down fails - as I move the mouse to the down arrow highlighted area expands

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  • Updated 2 years ago
The auto capture shows a scrollable area with a down arrow for vertical scrolling. As the mouse is about to touch the down arrow, it disappears and the selected expands vertically up and down. Completing the capture only captures the static part.

Windows SnagIt
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Posted 4 years ago

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n.pulling, Employee

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Hi  - I’m excited to let you know that we released a new version of Snagit today with a revolutionary, new approach to scrolling capture. Being able to capture tall or wide content that can’t all fit on the screen is one of Snagit’s signature features. Now we’ve taken it to the next level.  

Introducing Panoramic capture, a new capture type in Snagit 13 (Win) and Snagit 4 (Mac)! (quick clip)

Since a lot of webpages (and even some desktop apps) are built differently today—with non-standard scrollbars, infinite scrolling, collapsing headers—the methods of automating a scrolling capture are less reliable.

Panoramic capture, on the other hand, is pretty much bulletproof. It captures and stitches together any content that passes through the capture area. You provide the scrolling, Snagit does the capturing and assembling. (Kind of like your camera or camera app, which is why we called it “panoramic”.) Pro tip: just like with your camera, pan/scroll slowly for best results.

Snagit’s traditional, auto-scrolling capture is still in the product. In fact, we made a number of under-the-hood enhancements to it in Snagit 12.4 and Snagit 3.3.5 that were carried over into the new versions. Snagit 13 also lets Snagit use more of your system’s memory when it’s needed, boosting performance and reliability of particularly long, scrolling on 4K displays. 

Read more about what’s new in this version.

Try out the new version of Snagit for 15 days – download it here

If you own a license to any earlier version of Snagit on Windows or Mac, you can upgrade to the latest and greatest for only $24.95 USD – see upgrade details here.

Thanks again and be sure to reach out to our Technical Support team if you run into any more issues!

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Panoramic scrolling in Snagit 13.1.4 32-bit doesn't work as advertised on my Surface 3 Pro, Windows 10 Enterprise. How can I get scrolling handles back? Program not worth a hoot if auto sc rolling is not available.
Chris Christensen
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Robert R., Online Community Admin

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Hi Chris;

We have rarely seen Panoramic not work, have you opened a technical support ticket to have an agent look into your situation?