Snagit cannot capture itself

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  • Updated 7 months ago
Specifically ... in Snagit Capture Preferences .. even if you have unchecked "hide snagit when capturing" you CANNOT capture the preferences window. Try and you get the dull system ***thunk***
I am able to get it with the Windows Snipping tool  That of course leaves me with having to use the snipping tool to show instructions to fellow users in this forum
Techsmith ... please fix this if only because it is extremely bad advertising 
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Rick Grunwald

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Posted 1 year ago

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Paul

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+1 here.
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JL1

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<sad sigh>I don't hear the "thunk" but apart from that, same here.</sad sigh>
Then again, there is no prohibition about discussing long-requested enhancements while continuing to report such bugs, is there?
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Rick Grunwald

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Wipe the tears ... you can always upgrade to the Windows snipping tool 
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nick.senon

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You have an incredible sense of humour...Good attitude to life.
I owe you a beer..or two... :)
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Joe Morgan

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Actually you can,  Just run the video recorder and record the Preference Windows.

Then, extract PNG images from the video in the editor.

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Rick Stone

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Not to mention the niggling little fact that Joe's method is but one of those nasty ole workarounds that he has claimed to hate so much because they require extra steps when the software SHOULD do this or that!  ;)
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Rick Grunwald

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Joe Morgan

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In order to compile a screen shot that shows
1.Opening  Preferences.
2.Accessing a specific Menu and applying  change......
Requires multiple screen captures, coupled with exporting to Photoshop to create a  completed image.

Recording the screen gives me a lot to work with.I just scrub the timeline to select the best screen shots , save png's and export.
So for the most part, SnagIt's shortcoming doesn't bother me.

SnagIt "Never" has been able to capture the Preferences Window using the standard capture technique.So, I suspect it never will. I doubt TechSmith even considers it a bug.

That's cool that  Albert CLAESEN   knew a keyboard shortcut that places it on the clipboard.

I don't like the Clunky, Long Long Way Around, Ridiculous, Workarounds that I have seen posted in this forum at times.

Some workarounds are creative, but require to much effort.
I.E.
Most people won't spend 15 or 20 minutes trying to force a text callout to do something Camtasia can't make it do natively.

I've expressed disdain for poorly designed workarounds as opposed to functionality. I won't be changing my position.  

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Paul

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I'm with you on clunky workarounds Joe.

Software is supposed to make our lives easier and if I am required to carry out a long list of steps to achieve something, with many settings along the way, you can be sure I will forget something and not get the expected result (plus I start banging the keyboard and swearing a lot).  The computer is supposed to do this drudgery at the speed of electrons.

I can take a piece of wood, carefully mark out a length to cut, all round with pencil and square, repeat with knife, put on sawing block, cut, plane to exact square and spend 10 minutes doing it, or use the drop saw and do it in 10 seconds.  There may be a delight in doing it the long way but I can get rapid and consistent results with the drop saw.
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Joe Morgan

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I forgot the most important point, these clunky workarounds I'm referring to.

Are animations, home brewed concoctions that look amateurish to boot.
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Albert CLAESEN

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Hello

I'm using Windows 10 and SnagIt 2018.with a AZERTY keyboard.

Here I can take a snapshot of any active window to the clipboard just bij using the key combination [Alt]+[PrtSc] or [AltGr]+[PrtSc]

I think it is a standard to Windows.





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Rick Grunwald

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Albert is right. It does work and then pasting as new works ...
THey really need to clean it up though
Thanks to both of you!
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nick.senon

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Thanks, worth knowing a way of doing that something that should be included in the software package in one click.

Beers are on me today!!
Thanks, guys...best tutorials ever.
:)
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Rick Grunwald

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nick.senon

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For the time being [Alt]+[PrtSc] then paste from clipboard.
Works.
Thanks, Paul and et al.
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nick.senon

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Cheers! to your health..."Bottoms up" as the Brits say. I hope that beer is as cold as it looks! hahaha
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Dave O'Rourke, Senior Software Engineer

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For what it's worth, the dialog in question (Snagit Capture Preferences) is a modal dialog.  A modal dialog requires the user to interact with it before you can interact with the parent application.   That's the way modal dialogs work in all applications, and that's why you can't initiate a capture while this dialog is open.

The same is true of the snipping tool.  If you open its Options dialog, which is modal, you cannot initiate a capture, even with its hotkey.

If you need to capture modal dialogs in Snagit, then you'll need to use a different method, because Snagit is busy waiting for user input on the modal dialog.  Here's a couple options:
  1. Use Alt + PrtScn to copy the active window to the clipboard.  Then in Snagit Editor File > New > New from clipboard (as of Snagit 13.1), or just paste into a blank document in the Snagit Editor.
  2. Use an earlier major version of Snagit.  For example, Snagit 12 and 13 can both be installed.  You could then use Snagit 12 to capture Snagit 13.  Your license key will unlock earlier versions if you want to go this route.
It's worth noting that these workarounds are only necessary for capturing modal dialogs in Snagit's capture tool (Snagit32.exe).  You should be able to capture other windows with Snagit in the usual way.

Hope this helps.
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Rick Stone

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Quack Splash!
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nick.senon

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Angry Mob! An image is worth a thousand words...

Have a relaxing weekend everyone!

Nick
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toddweaver

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I read this string, and still I feel that this is the part where I ask "why can't I make a SnagIt video of how-to use SnagIt video to capture splash screens, and other fastly-moving objects on my screen?"

I watched the "How-To-SnagIt" videos that come with the software, and this is how I learned to get what I need from the program. But not all the users at my company will (or have) consumed these helpful videos. I still want to share this information with my coworkers - How can I make a short "SnagIt video of how-to use SnagIt video"..?

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Rick Stone

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Hi Todd

The issue with that is the same issue you would have if you had a video camera. How do you record a video of the camera you are using and want to show others how to use? You can't if you are using the same camera. You need a separate camera to accomplish that.

So you might consider downloading and using Camtasia to create that video. Of course, it will be watermarked as it will be the evaluation copy, but I believe you will find it's really the only way to achieve it.

Cheers... Rick :)
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Rick Grunwald

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The Snagit video is a screen grabber and may not make the quality that you need. Try making one but if you are not getting things the way you want them, you can always send out links to the nice videos that Techsmith has already made and then make a quick video to demonstrate something that is specific to your environment
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JL1

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Troll? Spam? Both? Admiiiinnn!!!
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Glenn Hoeppner, Employee

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I got it :)
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Rick Grunwald

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I guess I could start selling Tupperware here ...
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Rick Stone

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Sure! But why not start with vaporware?