Snagit cannot capture itself

  • 4
  • Problem
  • Updated 1 year ago
Specifically ... in Snagit Capture Preferences .. even if you have unchecked "hide snagit when capturing" you CANNOT capture the preferences window. Try and you get the dull system ***thunk***
I am able to get it with the Windows Snipping tool  That of course leaves me with having to use the snipping tool to show instructions to fellow users in this forum
Techsmith ... please fix this if only because it is extremely bad advertising 
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes

Posted 2 years ago

  • 4
Photo of Paul

Paul

  • 1637 Posts
  • 1220 Reply Likes
+1 here.
Photo of JL1

JL1

  • 286 Posts
  • 127 Reply Likes
<sad sigh>I don't hear the "thunk" but apart from that, same here.</sad sigh>
Then again, there is no prohibition about discussing long-requested enhancements while continuing to report such bugs, is there?
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
Wipe the tears ... you can always upgrade to the Windows snipping tool 
Photo of nick.senon

nick.senon

  • 88 Posts
  • 56 Reply Likes
You have an incredible sense of humour...Good attitude to life.
I owe you a beer..or two... :)
Photo of Joe Morgan

Joe Morgan

  • 7138 Posts
  • 3873 Reply Likes
Actually you can,  Just run the video recorder and record the Preference Windows.

Then, extract PNG images from the video in the editor.

Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
Um ... good workaround BUT!!! That is not what we should have to do to help provide support in this forum (which is about the only place I ever need to post captures of the snagit program)
It is actually easier to call up the snipping tool for the capture the copy and paste as new in the Snagit editor
HOWEVER!!!!! If snagit could just take a selfie ... that would be easier 
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
I bow sir. your way MAY be easier. I will put that to the test WHILE THEY ARE FIXING THIS
Photo of Rick Stone

Rick Stone

  • 5523 Posts
  • 2603 Reply Likes
Not to mention the niggling little fact that Joe's method is but one of those nasty ole workarounds that he has claimed to hate so much because they require extra steps when the software SHOULD do this or that!  ;)
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
Photo of Joe Morgan

Joe Morgan

  • 7138 Posts
  • 3873 Reply Likes
In order to compile a screen shot that shows
1.Opening  Preferences.
2.Accessing a specific Menu and applying  change......
Requires multiple screen captures, coupled with exporting to Photoshop to create a  completed image.

Recording the screen gives me a lot to work with.I just scrub the timeline to select the best screen shots , save png's and export.
So for the most part, SnagIt's shortcoming doesn't bother me.

SnagIt "Never" has been able to capture the Preferences Window using the standard capture technique.So, I suspect it never will. I doubt TechSmith even considers it a bug.

That's cool that  Albert CLAESEN   knew a keyboard shortcut that places it on the clipboard.

I don't like the Clunky, Long Long Way Around, Ridiculous, Workarounds that I have seen posted in this forum at times.

Some workarounds are creative, but require to much effort.
I.E.
Most people won't spend 15 or 20 minutes trying to force a text callout to do something Camtasia can't make it do natively.

I've expressed disdain for poorly designed workarounds as opposed to functionality. I won't be changing my position.  

Photo of Paul

Paul

  • 1637 Posts
  • 1220 Reply Likes
I'm with you on clunky workarounds Joe.

Software is supposed to make our lives easier and if I am required to carry out a long list of steps to achieve something, with many settings along the way, you can be sure I will forget something and not get the expected result (plus I start banging the keyboard and swearing a lot).  The computer is supposed to do this drudgery at the speed of electrons.

I can take a piece of wood, carefully mark out a length to cut, all round with pencil and square, repeat with knife, put on sawing block, cut, plane to exact square and spend 10 minutes doing it, or use the drop saw and do it in 10 seconds.  There may be a delight in doing it the long way but I can get rapid and consistent results with the drop saw.
Photo of Joe Morgan

Joe Morgan

  • 7138 Posts
  • 3873 Reply Likes
I forgot the most important point, these clunky workarounds I'm referring to.

Are animations, home brewed concoctions that look amateurish to boot.
Photo of Albert CLAESEN

Albert CLAESEN

  • 19 Posts
  • 18 Reply Likes
Hello

I'm using Windows 10 and SnagIt 2018.with a AZERTY keyboard.

Here I can take a snapshot of any active window to the clipboard just bij using the key combination [Alt]+[PrtSc] or [AltGr]+[PrtSc]

I think it is a standard to Windows.





Photo of Paul

Paul

  • 1637 Posts
  • 1220 Reply Likes
And then you can do File > New Image > From Clipboard to put it in the Snagit Editor.  But still, why does SnagIt have this exception?
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
Albert is right. It does work and then pasting as new works ...
THey really need to clean it up though
Thanks to both of you!
Photo of nick.senon

nick.senon

  • 88 Posts
  • 56 Reply Likes
Thanks, worth knowing a way of doing that something that should be included in the software package in one click.

Beers are on me today!!
Thanks, guys...best tutorials ever.
:)
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
Photo of nick.senon

nick.senon

  • 88 Posts
  • 56 Reply Likes
For the time being [Alt]+[PrtSc] then paste from clipboard.
Works.
Thanks, Paul and et al.
Photo of nick.senon

nick.senon

  • 88 Posts
  • 56 Reply Likes
Cheers! to your health..."Bottoms up" as the Brits say. I hope that beer is as cold as it looks! hahaha
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1443 Posts
  • 412 Reply Likes
For what it's worth, the dialog in question (Snagit Capture Preferences) is a modal dialog.  A modal dialog requires the user to interact with it before you can interact with the parent application.   That's the way modal dialogs work in all applications, and that's why you can't initiate a capture while this dialog is open.

The same is true of the snipping tool.  If you open its Options dialog, which is modal, you cannot initiate a capture, even with its hotkey.

If you need to capture modal dialogs in Snagit, then you'll need to use a different method, because Snagit is busy waiting for user input on the modal dialog.  Here's a couple options:
  1. Use Alt + PrtScn to copy the active window to the clipboard.  Then in Snagit Editor File > New > New from clipboard (as of Snagit 13.1), or just paste into a blank document in the Snagit Editor.
  2. Use an earlier major version of Snagit.  For example, Snagit 12 and 13 can both be installed.  You could then use Snagit 12 to capture Snagit 13.  Your license key will unlock earlier versions if you want to go this route.
It's worth noting that these workarounds are only necessary for capturing modal dialogs in Snagit's capture tool (Snagit32.exe).  You should be able to capture other windows with Snagit in the usual way.

Hope this helps.
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
Grrrrr. We still love you 
(Edited)
Photo of Joe Morgan

Joe Morgan

  • 7103 Posts
  • 3861 Reply Likes
I had a feeling there was an underling reason.

But Dave,  how do you.......
2. Use an earlier major version of Snagit.  For example, Snagit 12 and 13 can both be installed.  You could then use Snagit 12 to capture Snagit 13.  Your license key will unlock earlier versions if you want to go this route.

I could never  launch 2 versions of SnagIt at the same time, What's the Trick???

 I have SnagIt 11 installed these days, along with 2018. Still can't do it, opened the preferences window first.

Regards,Joe
Photo of Paul

Paul

  • 1637 Posts
  • 1220 Reply Likes
Um... Dave....

So, if SnagIt can't capture the modal dialog because "that's the way modal dialogs work in all applications" what particular brand of magic is it that allows the code behind Alt+PrtScn to do it?  Why can't Snagit's capture routine mimic that key combination if the first press of its capture key returns nothing?
Photo of nick.senon

nick.senon

  • 88 Posts
  • 56 Reply Likes
Thanks for taking the time to come to the underworld to connect with the mortals :)
All tips welcome had already got that shortcut workaround, and it does the job, so as far as my priorities the issue is closed.

Learning a thing every day! Wow...soon to be a Snagit nerd.

Had some play. Off to get some dough to pay for the important things in life...

Regards,
Nick
Photo of Rick Stone

Rick Stone

  • 5493 Posts
  • 2585 Reply Likes
Paul, I think of it like this. Each application likely has its own identifier in the operating system. As Dave said, that particular application can't do it because it's waiting for user interaction. But another application can do whatever it likes, because it is a separate thread with its own unique identification.

I tend to imagine it this way. Consider selfies. I've never taken a selfie myself, but I know folks hold their phone with one hand and their arm extended to take the pic. I consider that like SnagIt in that "non modal" operation. For example, grabbing an image of the editor.

Now consider that you are holding a puppy and using both arms. You don't have an arm free because both are busy until somebody else takes the puppy from you. So you can't grab a picture of you with your arms outstretched holding the puppy. But another person can easily snap the photo because their arms are totally free.

Alt+Print Screen isn't tied to the application at hand. It's a simple operating system function and isn't tied to SnagIt. A bit like that second person.

Cheers... Rick :)
Photo of Joe Morgan

Joe Morgan

  • 7103 Posts
  • 3861 Reply Likes
Well, in this case, the puppy is SnagIt.

With the Preferences Menu is open, SnagIt can take Selfies to the Clipboard.

It can record video of the Preferences menu.

So, If SnagIt had the proper algorithms, It stands to reason that the "Puppy" could be configured to take selfies.
If TechSmith really wanted it to.

Regards,Joe  
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
Good point: Video can do it so ...? Do I need to post more tar and feathers?
Photo of Rick Stone

Rick Stone

  • 5493 Posts
  • 2585 Reply Likes
Hmmm, I don't really see it that way. What happens in the case of video is that another process is started that just begins capturing the screen. I see that more along the lines of having a camera, parking it somewhere where you may record yourself, beginning the recording process, stepping away and grabbing the puppy briefly, putting the puppy back down, stepping back over to the camera and telling it to stop recording.

My guess is that because that recording process is already running in the background, it just merrily captures whatever you are recording. Thus it is immune from the constraints of the basic static image capture. Likely the recorder in SnagIt is part of a different DLL or EXE or something. So that process is separate from the main capture window.

I'm sure that Dave can explain it much better than I am trying to. LOL

Cheers... Rick :)
Photo of Joe Morgan

Joe Morgan

  • 7103 Posts
  • 3861 Reply Likes
In this age of Super Computers like Watson.


Fly by Wire Fighter Jets, Reversing Paralysis, the Rosetta spacecraft Landing On a Comet, Self Driving Vehicles, etc and so forth.

Surely, if TechSmith had the will. They could design SnagIt to take selfies as per the request above.

In all likelihood, faster than you can train that puppy to quit chewing up your shoes and soiling the carpet.

Regards,Joe
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
Photo of Rick Stone

Rick Stone

  • 5493 Posts
  • 2585 Reply Likes
SnagIt isn't all that narcissistic.  It's a very humble little app!

And in seeing Joe's "fly by wire" comment, I was thinking, man, that has to be a really, Really, REALLY super long wire, no? ;)

Ducking for cover now. Or maybe covering my duck. Haven't decided yet!

Happy Saturday all... Rick :)
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
Photo of Rick Stone

Rick Stone

  • 5493 Posts
  • 2585 Reply Likes
Quack Splash!
Photo of nick.senon

nick.senon

  • 88 Posts
  • 56 Reply Likes
Angry Mob! An image is worth a thousand words...

Have a relaxing weekend everyone!

Nick
Photo of toddweaver

toddweaver

  • 1 Post
  • 1 Reply Like

I read this string, and still I feel that this is the part where I ask "why can't I make a SnagIt video of how-to use SnagIt video to capture splash screens, and other fastly-moving objects on my screen?"

I watched the "How-To-SnagIt" videos that come with the software, and this is how I learned to get what I need from the program. But not all the users at my company will (or have) consumed these helpful videos. I still want to share this information with my coworkers - How can I make a short "SnagIt video of how-to use SnagIt video"..?

Photo of Rick Stone

Rick Stone

  • 5493 Posts
  • 2585 Reply Likes
Hi Todd

The issue with that is the same issue you would have if you had a video camera. How do you record a video of the camera you are using and want to show others how to use? You can't if you are using the same camera. You need a separate camera to accomplish that.

So you might consider downloading and using Camtasia to create that video. Of course, it will be watermarked as it will be the evaluation copy, but I believe you will find it's really the only way to achieve it.

Cheers... Rick :)
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
The Snagit video is a screen grabber and may not make the quality that you need. Try making one but if you are not getting things the way you want them, you can always send out links to the nice videos that Techsmith has already made and then make a quick video to demonstrate something that is specific to your environment
Photo of JL1

JL1

  • 286 Posts
  • 127 Reply Likes
Troll? Spam? Both? Admiiiinnn!!!
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1838 Posts
  • 337 Reply Likes
I got it :)
Photo of Rick Grunwald

Rick Grunwald

  • 1418 Posts
  • 979 Reply Likes
I guess I could start selling Tupperware here ...
Photo of Rick Stone

Rick Stone

  • 5518 Posts
  • 2601 Reply Likes
Sure! But why not start with vaporware?