SnagIt canvas color bug

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  • Problem
  • Updated 8 months ago
This thread is to report what I feel is a bug with Snagit.

Earlier today, this post appeared where the person posting was asking for a way to "unflatten" a SnagIt image that was created via File > New > New from Clipboard. I advised that it could be done by selecting the image, then clicking and dragging the selected image to create a new "layer" containing the image.



These actions leave behind what I would presume is a blank canvas

Here's where I feel a bug exists, At this point, I should be looking at the Canvas for the image, no? Yet, if I click Image > Canvas color, and choose a color, the canvas does not change to reflect the color I selected.

However, I'm able to click the Paint Bucket and flood fill with almost any color. I say "almost", because while a new capture or a new image can allow configuring a Canvas color (Including Transparent) the same doesn't appear to hold true for this condition. When choosing transparent, it does not replace a color on the canvas.

I'm only tagging SnagIt (Windows) on this because I'm not sure if SnagIt (Mac) behaves the same way.

Cheers... Rick :)





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Rick Stone

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Posted 8 months ago

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David Howell, Employee

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At this point, I should be looking at the Canvas for the image, no?
Correct. The color should change as you would expect too. I just tried this on 19.1.3 and 20.0.0 and it shows the new color picked. Not sure what I am doing that would be different than your description/video. The size of the selection shouldn't matter, dragging away any size piece of the background like that exposes the canvas.
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Rick Stone

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Hmmmm, well this is a stumper.

After seeing your reply this morning, I was trying again. I was actually recording a video using Camtasia to show you (or whomever) what was happening. Because last night before shutting down and heading to bed, I was consistently seeing it. I know that bugs can be elusive critters. So I was trying different ways. File > New >New from Clipboard. Basic captures, pasting images, then flattening, etc. Hence my taking the time to report the issue. But today it's behaving perfectly.

The only difference I am aware of is that last night when I was seeing it, my recents tray was all packed up with all sorts of images. Many of them were political cartoons. So before recording the "demonstration" a brief while ago, I cleared the Recents tray so as not be offensive to anyone that would have viewed them and become upset in the process.

This is making me wonder if it might boil down to SnagIt and memory management when the Recents tray is maxxed out? I'm not sure. Between last night and this morning, I did not reboot the laptop. I simply closed the lid and let it kind of suspend. So in the end, the only real difference was the scrubbing of the Recents tray.

Cheers... Rick :)