Snagit Capture Changes Color of Image

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After Windows 10 update, snagit captures now produce an orange background. Changing the image canvas color does not fix it. How do I get it back to the actual image to be captured? i.e. my image is black and white; the background should be white, but it's orange.

It appears this happens when it appears to take the capture.... the window dims and that is what it captures. I changed everything I could find in Windows 10 to no avail.
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Gail

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Posted 2 months ago

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Rick Stone

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Perhaps the thread below helps?

Click here to see the thread

Cheers... Rick :)
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Gail

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That's the applicable thread; unfortunately it didn't resolve my issue.

I'm on Windows 10 using a Lenovo Ideapad. Another person is also waiting for a resolution.

Thanks!
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violab

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I have another bug after Windows 10 update. Snagit crashes when on the Snagit capture window, I want to change the border width.
Every time I go to the Border settings, to change the width, it crashes.

Cheers,
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Rick Grunwald

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Microsoft has yet to acknowledge the bug but there seem to be two options: uninstall the update or update your graphics drivers
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Gail

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I resolved my Snagit "orange" capture issue. Although I had Eye Care Mode turned off, I was still getting orange captures. I then moved the "Color temperature" slide all the way over to the right. Created another capture which is now fine.

I use Snagit all day, so although this fix works, I might go blind from the brightness on my screen!
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Rick Stone

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Doesn't the screen itself have a brightness control? It should. Especially if it's a separate screen. I know my laptop has a special key sequence that allows me to configure brightness. 
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Rick Stone

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Note that I'm not suggesting that TechSmith not look into this. Seems to me that SnagIt should be able to capture what you see just fine assuming it looks fine to you on screen. So I only suggested this as a temporary workaround until such time as SnagIt is changed.
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Gail

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Yes, it does and that is why I ended up with orange captures after Windows 10 uprade.